Bank of America customer service

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Customer Service

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  • How to reach a live person:
    • Speak, "Talk to an associate" when recording begins.

      Then, listen to the options and speak the department name you would like. If asked to speak a specific reason you are calling, just mumble. You will then be transferred to a live person.
  • Hours of Operation:
    • Mon-Fri: 7am-10pm (local time)
      Sat-Sun: 8am-5pm (local time)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Fraud Department

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This is a direct line. The phone is answered by an advocate.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This number allows a person to contact a representative directly in the CEO's office. This is especially helpful if you have exhausted your options with the regular customer service. You will reach the banking department but they can transfer you to the mortgage department if necessary.

User Reviews

Posted by chwg5537


FRAUDULENT BANK OF AMERICA mailings received in the US mail. Mail that appeared to be from the Bank of America arrived at my home. The information was supposedly from the Compliance Processing and Monitoring Department. I was asked to complete tax forms by a specific date or risk interruption of my banking services. My husband (who owns a well respected investment firm) tried to contact the bank as he is the primary card holder of a credit card account that we have at Bank of America. The bank would not talk to him about the letter as it was addressed to me. When I called I got the run around because I was not the primary card holder. In the end, after being hung up on, I finally was able to reach someone to help me determine why I had received the inappropriate request for information (keep in mind that this looked very legitimate). The person that I was working with stated that the fact that my account number was not referenced meant that the info I received was mail fraud and that I and the bank were victims. Fortunately, I did not send the information to the thieves attempting to engage in identity theft but Bank of America put all the pressure on me to get information to them and they would not discuss how they were going to handle the situation. I have a Ph.D. focusing on the use of technology to accomplish multiple goals. I believe that the four most likely scenarios that would allow thieves to link me to Bank of America are: (1) Bank of America has had a breach in their firewalls, (2) Bank of America has a thief working for them, (3) Bank of American has sold customer information to someone else and is exposing customers to identity theft, or (4)someone working at the place that I use my card to pay my monthly bill has targeted Bank of America clients in an identify theft scheme. Given that my card is only used to pay two bills I called both of the places to let them know that it was possible (not necessarily probable) that they had someone in their employ that could have potentially taken my information from Bank of America and used it for illegal purposes. I am now waiting for the correct person from Bank of America's fraud investigation to get back to me. They just wanted me to go scan in the stuff I have and send it to them but they would not tell me when or if they were going to address the problem. When I asked how they were going to address the problem they deflected the question. I asked them to located the person with answers and have them call me. So far I have heard nothing. My guess is that they don't want this situation to become public knowledge in case it turns out that their firewalls have been breached. I really believe that this problem comes from their end and that they don't want people to be afraid to bank with them.

Posted by Anonymous


Warning! I think your online banking site has been hacked. Before getting in to my accounts it goes to a page never seen before. It is asking for all kinds of private info saying it is needed to ID me.

I have 2 accounts. Please check and see if this is you or someone hacking into your website. Please call me back.



If you cannot call, email me asap.

Posted by Ctserrano1009


I have been trying to get money back from a legal order processing fee. Nothing was ever processed through my account and this bank still refuses to return my $100 that was taken out by them. Now they are telling me I need to get the money from the Franchise Tax board. Even though the processing fee was a fee through the bank! I am beyond tired of being pushed around on the phone. The only time I could even speak directly to the legal department was through a bank teller at a branch office.

Posted by none


my name is Elijah c. Fails i have an checking account with your bank that i have never used before i cancel it out but i see the bank is still charging monthly a fee now it saying that I'am in the in the nectgitive, now i try to call and I'am on hold for a long time. Now again i need this account close out, and I will hope its not something to just get paid every month by charging a fee i was thinking that being a Vietnam Vet you wave the fees or senior citizen. cancel, cancel

Posted by Anonymous


I just received a bill for fees due on a card I mever used and never intend to use so before I consult my attorney I would like written confirmation of this cancellation of the fee and my card asap my name is dorothy Mcccarthy

Customer Service Ratings

Based on 604 votes.

2.0

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Corporate Office

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Hours of Operation

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Bank of America customer service news

BofA paying $772M over selling credit card extras

WASHINGTON (AP) — Bank of America Corp. is paying $772 million in fines and refunds to settle regulators' accusations that it misled customers who bought extra credit-card products and illegally charged others for credit monitoring and reporting ...


Bank of America cerrará “call center” y despedirá a 1.500 en Costa Rica

Etiquetado con: banca Banco bank_of_america ba_continuum costa_rica despidos Empleo Finanzas. Foto: Archivo/E&N. La institución financiera Bank of America cerrará su centro de servicios que opera como un “call center” en Costa Rica, se informó hoy.


Huntington buys Bank of America branches

What they can expect is the Huntington customer service model, which is extraordinary.” Fezzey said the bank will continue its growth and investment in Michigan. “We have made very significant investments in Michigan in the past four years or so ...

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