Bank of America customer service

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Customer Service

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  • How to reach a live person:
    • Speak, "Talk to an associate" when recording begins.

      Then, listen to the options and speak the department name you would like. If asked to speak a specific reason you are calling, just mumble. You will then be transferred to a live person.
  • Hours of Operation:
    • Mon-Fri: 7am-10pm (local time)
      Sat-Sun: 8am-5pm (local time)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Fraud Department

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
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General Customer Service

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  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This is a direct line. The phone is answered by an advocate.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
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  • Customer service link:
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  • Description:
    • This number allows a person to contact a representative directly in the CEO's office. This is especially helpful if you have exhausted your options with the regular customer service. You will reach the banking department but they can transfer you to the mortgage department if necessary.

User Reviews

Posted by n/a


Arnett Griffin



In May 2014 I submitted a 4th attempt: the modification and financial worksheet along w/ supporting documents. Since that time I have received 2 confirmation overnight fed-express updates, advising me of the duplicate missing items: when in fact there were not missing. It was explained to me that it was because it was not coded with the BofA ââ?¬Å?BARCODEââ?¬Â? and therefore was not recognized. That is a poor excuse/ reason to tell a homeowner whoââ?¬â?¢s given you everything you asked for again.



At present I am still on a CountryWide step mod and am only paying Interest and escrow. The three (3) prior times that I applied for your help , You�ve denied me saying I was not eligible> Like the only thing I can qualify for is ONLY PAYING YOUR INTEREST & ESCROWS BUT NOT MY PRINCIPAL.... balance on this loan. I have struggled begged and over applied for a mod to try to save my home.

This latest episode. I called in on 7/10 spoke to Ms. Brittany then Mrs. Harris they transferred me to Anika Porter my loan specialist. Who never picked up the phone when I called so I left a message nor did she call me back. I called back again to escalate to her manager and I have call Mr. Zeeshan Zaheed @817-864-5122.. Now I know why the employee is being allow to get away with not following up on her account. It seems the manager Mr. Zaheed has done the same. To date I have called and left a message every time on the following days7/11,7/14,7/17,7/18,7/21,7/24,7/25,7,28 and today 7/30� AND I�m certain You= (BofA) will come back and tell me I don�t qualify. Adding insult to injury, really I�m not trying to be a pest I just want a chance to save my home. If I�m not mistaken I sure there are some guidelines, rules and regulations both on the state and local level where this type of TREND violates my right to be considered for home retention program, my mod application be reviewed. By the time I�m finish paying Your Interest only*MOD it may be better to just let you add this home to you over saturated foreclosure market for the state of Florida. BUT I�d much rather keep my home If YOU DON�T MIND.



Regards



ArnettGriffin

Posted by Anonymous


I'm getting suspicious email with signature of Ms Deb Walden Executive Director bof can you confirm to me the existents of this person in your bank. Where can I report this and forward the suspicious emails and bank ID card.

Reply to my email address

Posted by Anonymous


This number is not the legal department. If you call this number Scott or Kristine Wilding will not permit you to speak with the legal department. They say the only way to communicate with the legal department is through fax I sent information there 8 days ago and they still don't have record of it. There apparently is not way to follow up or confirm. Good job Bank of America.

Posted by Anonymous


IEPTCS is a fraudulent company billing people $49.95 by the thousands. I already had the charge removed by your fraud dept. My question is this: Since the Internet is filled with complaints about this bogus company scanning millions, WHY did the charge make it all the to my billing statement? An entire dept at BofA seems to be asleep. I like BofA but please be more alert to the huge prevailing scams. Having to reissue my credit card and spend hours on the phone makes me want to go back to Cashier's checks. Thanks in advance for attepting to solve this issue.

Dennis W. Sawyer

Posted by Anonymous


They do not know NJ estate law which allows an L8 form for estates under $670,000 and an 01 tax waiver for estates over in order for POD bank funds to be released. BOA will not assign a personal banker , or even one location or extension, so you constantly get bounced around to different call locations in different states. When my Mom's estate is settled I will remove huge sums from BOA and cancel a credit card with a large credit limit. It is scary and horrible to deal with this bank which is too big to be required to behave responsibly.

Customer Service Ratings

Based on 608 votes.

2.0

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Hours of Operation

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Bank of America customer service news

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Bank of America cerrará “call center” y despedirá a 1.500 en Costa Rica

Etiquetado con: banca Banco bank_of_america ba_continuum costa_rica despidos Empleo Finanzas. Foto: Archivo/E&N. La institución financiera Bank of America cerrará su centro de servicios que opera como un “call center” en Costa Rica, se informó hoy.

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