Posted by chwg5537
FRAUDULENT BANK OF AMERICA mailings received in the US mail. Mail that appeared to be from the Bank of America arrived at my home. The information was supposedly from the Compliance Processing and Monitoring Department. I was asked to complete tax forms by a specific date or risk interruption of my banking services. My husband (who owns a well respected investment firm) tried to contact the bank as he is the primary card holder of a credit card account that we have at Bank of America. The bank would not talk to him about the letter as it was addressed to me. When I called I got the run around because I was not the primary card holder. In the end, after being hung up on, I finally was able to reach someone to help me determine why I had received the inappropriate request for information (keep in mind that this looked very legitimate). The person that I was working with stated that the fact that my account number was not referenced meant that the info I received was mail fraud and that I and the bank were victims. Fortunately, I did not send the information to the thieves attempting to engage in identity theft but Bank of America put all the pressure on me to get information to them and they would not discuss how they were going to handle the situation. I have a Ph.D. focusing on the use of technology to accomplish multiple goals. I believe that the four most likely scenarios that would allow thieves to link me to Bank of America are: (1) Bank of America has had a breach in their firewalls, (2) Bank of America has a thief working for them, (3) Bank of American has sold customer information to someone else and is exposing customers to identity theft, or (4)someone working at the place that I use my card to pay my monthly bill has targeted Bank of America clients in an identify theft scheme. Given that my card is only used to pay two bills I called both of the places to let them know that it was possible (not necessarily probable) that they had someone in their employ that could have potentially taken my information from Bank of America and used it for illegal purposes. I am now waiting for the correct person from Bank of America's fraud investigation to get back to me. They just wanted me to go scan in the stuff I have and send it to them but they would not tell me when or if they were going to address the problem. When I asked how they were going to address the problem they deflected the question. I asked them to located the person with answers and have them call me. So far I have heard nothing. My guess is that they don't want this situation to become public knowledge in case it turns out that their firewalls have been breached. I really believe that this problem comes from their end and that they don't want people to be afraid to bank with them.