Bank of America customer service

We hope to provide a complete resource for Bank of America customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Bank of America.

Customer Service

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  • How to reach a live person:
    • Speak, "Talk to an associate" when recording begins.

      Then, listen to the options and speak the department name you would like. If asked to speak a specific reason you are calling, just mumble. You will then be transferred to a live person.
  • Hours of Operation:
    • Mon-Fri: 7am-10pm (local time)
      Sat-Sun: 8am-5pm (local time)
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Fraud Department

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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General Customer Service

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  • How to reach a live person:
    • This is a direct number
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • This is a direct line. The phone is answered by an advocate.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This number allows a person to contact a representative directly in the CEO's office. This is especially helpful if you have exhausted your options with the regular customer service. You will reach the banking department but they can transfer you to the mortgage department if necessary.

User Reviews

Posted by Anonymous


I'm getting suspicious email with signature of Ms Deb Walden Executive Director bof can you confirm to me the existents of this person in your bank. Where can I report this and forward the suspicious emails and bank ID card.

Reply to my email address

Posted by Anonymous


This number is not the legal department. If you call this number Scott or Kristine Wilding will not permit you to speak with the legal department. They say the only way to communicate with the legal department is through fax I sent information there 8 days ago and they still don't have record of it. There apparently is not way to follow up or confirm. Good job Bank of America.

Posted by Anonymous


IEPTCS is a fraudulent company billing people $49.95 by the thousands. I already had the charge removed by your fraud dept. My question is this: Since the Internet is filled with complaints about this bogus company scanning millions, WHY did the charge make it all the to my billing statement? An entire dept at BofA seems to be asleep. I like BofA but please be more alert to the huge prevailing scams. Having to reissue my credit card and spend hours on the phone makes me want to go back to Cashier's checks. Thanks in advance for attepting to solve this issue.

Dennis W. Sawyer

Posted by Anonymous


They do not know NJ estate law which allows an L8 form for estates under $670,000 and an 01 tax waiver for estates over in order for POD bank funds to be released. BOA will not assign a personal banker , or even one location or extension, so you constantly get bounced around to different call locations in different states. When my Mom's estate is settled I will remove huge sums from BOA and cancel a credit card with a large credit limit. It is scary and horrible to deal with this bank which is too big to be required to behave responsibly.

Posted by Anonymous


Worst voice mail system ever...
Can't get to human.
I'm closing my accounts with BOA

Customer Service Ratings

Based on 608 votes.

2.0

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Bank of America customer service news

Himax Technologies Downgraded to Underperform at BofA Merrill Lynch (HIMX)

The Company focuses on display IC products for display device and offers LCD technical consulting to customers to provide them with value-added technical support and integrated solutions. To view BofA Merrill Lynch's full report, visit BofA Merrill ...


Huntington buys Bank of America branches

What they can expect is the Huntington customer service model, which is extraordinary.” Fezzey said the bank will continue its growth and investment in Michigan. “We have made very significant investments in Michigan in the past four years or so ...


BofA paying $772M over selling credit card extras

WASHINGTON (AP) — Bank of America Corp. is paying $772 million in fines and refunds to settle regulators' accusations that it misled customers who bought extra credit-card products and illegally charged others for credit monitoring and reporting ...

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