Lufthansa customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Lufthansa.

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Viewing Lufthansa customer service reviews 1 - 25 out of 39
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06
Mar

Posted by Anonymous


on 3/6/18 at 5:09PM

My flight got cancelled on 2nd March from Frankfurt to Boston.I had to stand for 8hrs to get Boarding Pass and then connecting flight to Montreal and then further Boston by Air Canada.Only water and Biscuits were served.I had Indian Passport where no hotel arrangements were made...I was not allowed to leave the Airport.Euro 5 was given where I could afford only MacDonalds Meal.Only 2 ladies were their at The Conter.Cannot handle Disaster Management.Vouch not to travel by Lufthansa any more.

30
Jun

Posted by need help


on 6/30/17 at 9:16AM

my name is Claudia. Im from Portugal. I flu last tuesday from San Francisco California, Lufthansa was a very great service . was from San franscisco to Munick .the flight was great, and i took another Lufthansa flight from Munick to Portugal. the flight was ok. but was a group at studentes very loud very inresponsable they act like is travel a bus to zoo. very messy they do not respect noboby , and I ask for a student to be a litlle quiet and stop kicking my seat, no stop and I try tyo ask help for the fly attendent. they did nothing. no one word for these group of teenagers... i was very abset very angry . they do not respect nobody all flight was a HELL. extremely noise . i like to do a complain about this flight, what i neded to do... my flight number is LH1792 june 28 MUC to Lisbon.....Lufthansa time to my flight was 1900 the same day.... what i need to do????? need help,,, thabk you very much. if need more information i really open to answer any question..... very angry passenger,,,,

12
Nov

Posted by Anonymous


on 11/12/15 at 12:52PM

Tried five times no Kept on hold for at least half an hour each time No response. Harjit

22
Dec

Posted by Arinna Weisman


on 12/22/14 at 12:04PM

Greetings,

I bought a ticket on Expedia for economy plus to Cape Town, South Africa from San Francisco, USA. I called twice to choose a seat and both times I was told there was no economy plus seating. When I returned from Munich to San Francisco there was economy plus seating and I was put in general economy.



Dec 3, 2014 - Dec 18, 2014 , 1 round trip ticket $2,253.58



BOOKED

15
Feb

Posted by Anonymous


on 2/15/14 at 10:20AM

Hola
El día 5 viajé a Praga haciendo escala en Munich.No llegó la maleta.Me dieron este nº de Referencia prglh49770/ 05feb14/1202gmt a nombre de Alberto Gómez-Comino Bañuelos.Me la trajeron al día siguiente.A parte de las molestias ocasionadas,me estropearon la maleta que estaba en perfectas condiciones porque era nueva.Rota la cremallera,rozada por todas partes,y llena de arañazos.Me dicen que la lleve a una dirección y me la arreglan.Peeo esto no tiene arreglo .

25
Jan

Posted by Anonymous


on 1/25/14 at 11:59AM

I Am Anne Moran A Oap Dob 09/11/43 I Travelled Last Evening From Frankfurt To Lhr On A Flight At 21.30

Not The One I Should Have Been On For Some Unknown Reason I Miss The Eairer Flight At 20.05 To

The Only Reason I Can Give Is That I Was Visiting My Daughter In Frankfurt And Her Little Girl ( My Granddaughter ) Had A Eye

Operation A Few Days Before My Mind Was Not In A Good Place

I Take Full Responsiblity Howerer, I Would Appreciate If You Could Look Into This For Me And See If You Could Refund Me Some Of The Money Maybe The Air Tax On The 20.05 Flight As There Were Some Free Seat Where I Was Seated (25e 25 B )

I Did Pay 257.49 E For The Return Flight And That Is A Lot Of Money For A Oap

As I Said It Was My Own Fault

I Will Be Flying Again In April With Luf And Will Continue To Do So As My Some Of My Family Live There

Thank You Anne Moran

23
Dec

Posted by Sai


on 12/23/13 at 10:17PM

I was very impressed with the service provided by Ms V.Singh on flight LH758 to Chennai on Dec 23 2013. Her service was delivered with a smile and was sincere and genuine. I commend you for employing a person like her.

20
Sep

Posted by harryvz2


on 9/20/13 at 9:41AM

Still waiting for reply

Complaint form filled in got automated reply

03
Sep

Posted by dsiedsch


on 9/3/13 at 1:32PM

I wanted to extend my greatest appreciation to the Gate crew on Z23 in Frankfurt on 27 August 2013 flight to Newark. I was connecting from another airline and my checked back had been improperly tagged. I apologize I did not request the name of the helpful woman who gave me my boarding pass. (2-toned eye shadow, long brown hair) She set her ci-workers on the hunt for my bag, and it arrived with me in the States!
Please accept my many thanks, I was coming out of Afghanistan and had been traveling over 36 hrs by that time. To know someone cared that much to look after me is truly a great credit to your company.
I live your company and experiences like that will lead me to continue to!

22
Aug

Posted by beirut to Canada


on 8/22/13 at 7:33PM

I lost 5 bags with all my belongings - not one single bag is found and the customer services in Canada are doing nothing or could not be bothered- is there a contact at a higher level in the HO- does anyone have it.

thanks

26
Jul

Posted by ellen rennie


on 7/26/13 at 5:00PM

I need some assistance. We arrived in PHL flight from Naples Italy LH337 to FRA Germany flight LH426 to PHI on 21 July 2013. One piece of our luggage did not arrive. We completed a property irregularity Report #PHLLH 26336 with Agent Genevieve K. at PHI. We received a call that our bag was found and it would be delivered on 24July. Today is 26 July and we still have not received our luggage. When I call the Lufthansa phone 215-937-9732 I just get a message that I will be called back, but I do not get a call back and am becoming very frustrated with the lack of customer service. We would appreciate it if someone would let us know the status of our property.



Thanks you, Thomas Rennie

31
May

Posted by Rna


on 5/31/13 at 9:22AM

Good evening,

I come from Makassar Indonesia are eager to fly with Lufthansa plane, but I was little there was a problem because it could not be booking tickets using a credit card so I could not booking by internet.

Please help where I can travel book tickets to fly with Lufthansa destination Jakarta to Amsterdam without me having to order using a credit card.

Thank you for the information.

Regards,


Erna

09
May

Posted by got-ripped-off-by-lufthansa


on 5/9/13 at 5:04PM

I had to re-book my travel plan as my spouse suffered a debilitating medical condition. Now they want to charge me over 50% for re-booking my journey. A cancellation implies that I will loose over 50% of the original fare. for which Ibough the ticket.
We cannot select travel dates based on the lowest web site prices, as they have a secret slam-the-customer-pricing-site, not visible to anyone but the agent!

Only corp. in the civilised world who have no sympathy for sickly or disabled.

26
Apr

Posted by CarolynO


on 4/26/13 at 6:04AM

I booked a Business Class ticket from Frankfurt to Denver in 12/2012. The airport was snowed in so my flight was cancelled until the next day. The Lufthansa Business lounge booked me on United the next day. I was in economy - middle seat.
I requested a refund of the fare difference and sent in the requested documents and never heard back from Lufthansa at all - let alone my refund. My travel agent keeps getting the brush off. I am now going to complain on every travel website I can find

24
Apr

Posted by Anonymous


on 4/24/13 at 6:00AM

I am an Engineer.
I visited your office at Hotel Presidential Port Harcourt for the first time this week.
The attitude of your personnel was far from friendly.
They all had very cold faces; very unfriendly! especially the Lady you pay cash to. Despite the fact that i am a lady as well.
They behaved like you were not wanted.
Kindly retrain them to understand that they are dealing with the public and their attitude tells a lot about the airline: they are the LUFTHANSA we are seeing!

22
Apr

Posted by Buzzbay


on 4/22/13 at 2:58AM

I see a lot of complaints. Here is a different story: some time in mid-2012, I forgot my iPod on the plane. Since I know from previous experiences that it is difficult to trace small lost items, I didn't bother to pursue it. About four weeks ago, I get an e-mail from someone at Lufthansa that they had found an iPod with my e-mail address. A week or so later, FedEx dropped off my iPod with the earphones.

That is why I will always prefer to fly Lufthansa from Boston to Europe.

Ulrich F.W. Ernst, Ph.D.

21
Jan

Posted by pissedoffcalif


on 1/21/13 at 12:39PM

The lost the luggage. I have been oin the phone for FIVE HOURS. They simply will not pick up.



If you have not received a file reference number, you may contact the North American Baggage Call Center at 1-877-234-3449 or the Baggage Tracing office at the airport you arrived in.



Update: As I am typing this they picked up. They can not file a claim directly. She is "forwarding information to airport".



In short these people SUCK SUCK SUCK.



Never ever ever fly Lufthansa

20
Jan

Posted by cheesehead


on 1/20/13 at 2:45PM

I checked in my luggage at O'Hare airport on December 1, 2012 for a three week transatlantic cruise leaving out of Malaga, Spain. I did not see my luggage again until today January 20, 2013.

I filed all the paperwork with the airline for the return of my luggage. When I called them today to ask about compensation for the clothing I needed to buy while on the cruise I was told that I need to now write to another address in order to get any compensation. Why wasn't I told that seven weeks ago? There is no phone number to call to talk with anyone nor to complain to for the run around.

While I am pleased that my luggage has been found and returned..it was left outside my home over the weekend while I was out of state in freezing temperatures.

16
Dec

Posted by Anonymous


on 12/16/12 at 10:45PM

Executive Board of customer servise
Dear Sir
I am university professor. one of the majors that I teach is marketing.
Couple times I have visited your Tehran office.
There are so many complains about the personels of sales.
1- tey are too old. The average age is 55.
2- They look like military personel.
3- They treat the customers too strict, with stricly speaking.
4- They have sad faces with no smile.
5- Waiting time is very long for buying tickets at least 45 m.
6- Their behavior is completly different from the reputation of Lufthansa offices in other places in the world. I just mentioned some.
Faithfully yours
Dr. Mehdi Nematollahi Rad

30
Nov

Posted by Anonymous


on 11/30/12 at 3:20PM

I tried the customer service listed #

1 800 399 5838 , but said it can not be connected now.

How do I get in touch with you now?

15
Nov

Posted by Anonymous


on 11/15/12 at 1:19AM

I flew from San Francisco to Delhi on 10/23/12 in Business Class. I left my new camera behind in the storage space between the seats. Two hours later, when I discovered it, I went to the Lufthansa Service Desk at Munich Airport to ask them to contact lost and found. They tried for ten minutes without luck, saying the number's always busy. I verified this for myself. It's a contract service that apparently isn't very responsive.

I have called for three weeks and have been told nothing was found. How can an airline allow thieves into a secure area and take no responsibility? It's outrageous. The staff is known, the plane is known, and the date and time is known.

Now at Frankfurt Airport, I asked the Service Desk for the contact info for the Munich Airport police. She said no. I asked what company was responsible for cleaning Lufthansa planes at Munich and she said essentially "It's not knowable." What a crock!

Beware of a company that is this unresponsive and irresponsible about crime committed by its staff or contract staff in a secured area on its aircraft.

10
Oct

Posted by [email protected]


on 10/10/12 at 10:59AM

On 21 September I flew from Pristina and was faced with a strike that meant I would not make my planned connection to London. Your staff at the Frankfurt office and in particular Bulent Somak and M/s Yuko Yabe were nothing short of excellent in finding an alternative and provide a level of customer care I have rarely experienced. Please pass on my specfic thanks to them.

07
Oct

Posted by ak


on 10/7/12 at 10:31AM

Lufthansa SUCKS. Lost my luggage, with my entire flight, and no answers, I hate Frankfurt and Lufthansa... never again

05
Oct

Posted by nottingham


on 10/5/12 at 7:41AM

it is not possible to get any contact, help from Lufthansa. the best phone number recommended is always busy. the alternative of a 'call back" does not work

28
Sep

Posted by Anonymous


on 9/28/12 at 8:05AM

I just returned to Colorado from a 9 day visit to Germany. When I made my reservations in July I requested low-salt meals. (I flew Economy)

All of the meals served to me were delicious, well seasoned (without salt!) and pleasing to the eye. Lufthansa earns 5 stars out of 5 for the excellent meals served to me.

Thank you.

Viewing Lufthansa customer service reviews 1 - 25 out of 39
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