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I need some assistance. We arrived in PHL flight from Naples Italy LH337 to FRA Germany flight LH426 to PHI on 21 July 2013. One piece of our luggage did not arrive. We completed a property irregularity Report #PHLLH 26336 with Agent Genevieve K. at PHI. We received a call that our bag was found and it would be delivered on 24July. Today is 26 July and we still have not received our luggage. When I call the Lufthansa phone 215-937-9732 I just get a message that I will be called back, but I do not get a call back and am becoming very frustrated with the lack of customer service. We would appreciate it if someone would let us know the status of our property.



Thanks you, Thomas Rennie


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