Posted by Tony
Terrible attitude by employees and manager of no help
Smart and Final customer service
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User Reviews
10
Nov
28
Oct
Posted by PO'd
Smart And Final
Store 942
240 S. Diamond Bar Blvd.
Diamond Bar, CA 91765
10/28/2023
Received a $20.00 off coupon toward my next purchase of $100 or more. Attempted to use the coupon today to purchase water, batteries and beer. The staff told me that the coupon was not valid on "liquor "purchases. No where on the coupon exemptions does it state that. In fact it states "Excludes liquid dairy products..." To say this is dishonest and a waste of my time is an under statement. Your managers and staff require far better customer relations training.
11
Aug
Posted by Joyce
As a long-time Smart & Final customer, I am very UNHAPPY with new push by your grocery store which always prided itself on offering low prices without coupons, etc. for customers to download digital coupons to get 'bargains'. You are discriminating against me and everyone else who only has a flip phone and cannot easily 'scan' the codes. At the minimum, clerks should be required to pass the savings along to us when we explain about or lack of technology.
17
Nov
Posted by Anonymous
I was at Smart and Final store no. 413 on 6060 Figueroa St. Highland Park at around 11:06 A.M.
on 11/17/22. One of your workers, Maira or Mayra, was most helpful in helping me with my iphone to make a digital coupon purchase. I am a novice in the use of the iphone and she patiently tried to set up an app for me. She also brought a bandaid for me when she noticed a small bleed on my thumb. She was not a cashier and I did not hold up any lines, She was doing other chores when I asked her for help. My compliments to her for assisting me, a customer.
29
Oct
Posted by Hassan
Hello: I like to report to you on 10/29/22 visited your store in Chino Ca to buy First Street chicken leg quarters buy touching the tray my hands smells like dead animal the way they pack
these chickens in those trays,I have to wash my hand three times to get red of the smell on my
hands,and this is the not the first time,once before in Chino Hills Ca with the same issue told them about the same problem and the smell comes out of these open coolers.