Stihl customer service

Contact information related to Stihl customer service, customer support and technical support can be found below. Please feel free to update any of the Stihl customer support information we have to make sure our site is kept as current as possible.

Customer Service

Update this Department Add a Comment

User Reviews

Posted by Anonymous


Dear Stihl,

I feel extremely let down by the company...
I have been in Landscaping for over 20 years of my life on & off.
The last time I ended my landscaping services was back in 2013.
I'm officially back in the game knocking out some serious clients for the last 4 months & we just keep gaining clients left & right because of the services & how we operate...
But I'm taking the time to contact you because I used to bleed orange from all of the Stihl equipment I used to own, & my last 4 Blowers were BR-600's. But like I said, I ended the Landscaping profession at the end of 2013, and have not used a blower like that since then.
I was so extremely excited when I got back into the game.
I heard about the BR 800 magnum ex and I was like Yeah!!!
I know exactly what I'm about to buy for the company...
I did just that... my red max was beginning to be a problem because of being so old I decided to go out and buy a brand new BR 800 magnum.
I thought it would've been a lot more powerful, but it wasn't what I expected... my red max that is pretty much on its way out. The door was still more powerful than the BR 800 magnum.
SMH!!!... I'm not sure exactly what I'm supposed to say about this, but it looks like I'm going to have to stick with the red max from here on out to actually move debris leaves and other things faster so we can turn over clients quicker...

Guess I'm truly bleeding Red Now...

Posted by Gary


Hello . Ive seen on your comercial that there are little kids with play sthil saw and weedeater . The reason im contacting you is they should have saftey glasses on i know there just play tools and arent dangerious but shouldbbe wearing them sobother children learn saftey first before running eqiptment . Just my opinion

Posted by Anonymous


I just finished talking (Dec 13, about 2:45-3:00PM) with Stella from your Customer Service Dept. I was extremely satisfied with Stella's professionalism, knowledge and calming demeanor. She answered my questions on battery changing time requirements and typical amount of run time for a full charge. She is an outstanding representative of Stihl. Great job, Stella!

Posted by Anonymous


I am a loyal customer who owns 4 Stihl products and has always found them reliable. I bought a professional grade pole saw, used it four time the following year , stored as per recommendation put in Stihl gas and it wouldn't run smoothly. The first dealer told me the compression was shot, the second told me the carb was flooding and I needed another, a $350 fix.
Stihl online warranty says 2 years yet they say my warranty is expired. Do you think it's OK for a professional grade pole saw to last four uses? Customer services just blows me off.

Posted by Anonymous


I had a problem at one of your dealer locations. Owner would not listen to my complaint. Pointed his finger right in my face and called me a liar. He was yelling in front of everyone in the store. I really thought he was gonna hit me.. He's a very angry man and should not be able to treat customers the way he does.. It took them almost 3 weeks to fix my chain saw. And I told them I would like my old parts. And he threw them away. I feel like they were mine and I specifically told him I wanted them. He lied about the problem. Chain saw is just over 2 years old.... Like I said , the problem was I wanted my old parts and for som3 reason, he didn't want me to have them. I am calling the BBB and I also want to file a complaint on this man and the business. How do I go about this. They had my saw 18 days to replace a carburetor and a coil.... And I called and spoke several times to them.

Customer Service Ratings

Based on 147 votes.

3.0

Get Immediate Help

Have a Stihl question? Get immediate Stihl support from HelpOwl.com.

Got an Idea?

Have an idea for Stihl? Submit, rate and comment on Stihl ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Stihl corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Stihl customer service rankings, employee comments and much more from our sister site.

Stihl Manuals
Stihl customer service news

To bylo o vlásek! Dítě vběhlo do silnice, kamion stihl na poslední chvíli zabrzdit

Z tohohle videa mrazí! Stačila jen sekunda a všechno mohlo skončit tragédií. Video z Norska zachycuje, jak dítě, které za autobusem vyběhlo do silnice, málem srazil rozjetý kamion. Řidič ale naštěstí stihl zabrzdit a malý čipera utrpěl pouze šok ...


U Varšavy se zřítila stíhačka. Pilot nehodu přežil, stihl se katapultovat

Polská armáda našla trosky stíhačky, se kterou ztratila spojení krátce před přistáním na základně Mińsk Mazowiecki nedaleko Varšavy. Letoun zmizel z radarů. Armáda společně s policií i hasiči okamžitě začala po letounu pátrat, našli už ale jen trosky ...


Řidička se podruhé narodila: Po bouračce skončila na kolejích, strojvedoucí stihl zastavit

Při vší smůle měla obrovské štěstí. Řidička (24) se na Domažlicku vyhýbala náklaďáku a vyjela ze silnice. Auto se převrátilo a skončilo částečně na kolejích, kde zrovna přijížděl vlak. Jako zázrakem dokázal strojvedoucí soupravu včas zastavit. Nehoda ...

Related Companies

Listings for companies similar to Stihl: