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I wanted to extend my greatest appreciation to the Gate crew on Z23 in Frankfurt on 27 August 2013 flight to Newark. I was connecting from another airline and my checked back had been improperly tagged. I apologize I did not request the name of the helpful woman who gave me my boarding pass. (2-toned eye shadow, long brown hair) She set her ci-workers on the hunt for my bag, and it arrived with me in the States!
Please accept my many thanks, I was coming out of Afghanistan and had been traveling over 36 hrs by that time. To know someone cared that much to look after me is truly a great credit to your company.
I live your company and experiences like that will lead me to continue to!


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