Flag Lufthansa Customer Service Review

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I flew from San Francisco to Delhi on 10/23/12 in Business Class. I left my new camera behind in the storage space between the seats. Two hours later, when I discovered it, I went to the Lufthansa Service Desk at Munich Airport to ask them to contact lost and found. They tried for ten minutes without luck, saying the number's always busy. I verified this for myself. It's a contract service that apparently isn't very responsive.

I have called for three weeks and have been told nothing was found. How can an airline allow thieves into a secure area and take no responsibility? It's outrageous. The staff is known, the plane is known, and the date and time is known.

Now at Frankfurt Airport, I asked the Service Desk for the contact info for the Munich Airport police. She said no. I asked what company was responsible for cleaning Lufthansa planes at Munich and she said essentially "It's not knowable." What a crock!

Beware of a company that is this unresponsive and irresponsible about crime committed by its staff or contract staff in a secured area on its aircraft.


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