Equifax customer service

We hope to provide a complete resource for Equifax customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for Equifax.

Customer Care

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  • How to reach a live person:
    • This is a direct number to a live person!
  • Hours of Operation:
    • Mon-Fri: 8am-3am EST
  • Email:
  • Customer service link:
  • Description:
    • Other numbers that have been reported:
      800-846-5279
      866-640-2273

      888-298-0045 for the Equifax department responsible for placing security freezes on credit reports

Customer Service

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  • How to reach a live person:
    • This information has not been added.
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  • Hours of Operation:
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • Will transfer you to a human after a brief hold.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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  • How to reach a live person:
    • A real live English Speaking Operator answers the phone.
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
    • This information is for the Coporate Offices of Equifax located in Atlanta, GA. Corporate Office Address is 1550 Peachtree Street NW Atlanta, GA 30309
  • How to reach a live person:
    • Direct line
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This number is to a live person at the Security Freeze Department so you can lock and unlock your credit.

User Reviews

Posted by ed0936


...what an abomination of a company, when it comes to communication...I suggest someone at the top should try to call your company and speak to a live agent...I have tried this many times and used the internet to help me, but NOT! each time you get routed through multiple menus each of which some genius thinks we need to hear more about the products and services as we get more and more steamed up!

Posted by Anonymous


Tried to order a credit report package from Equifax online for a one time charge. After entering all my information the final page said the transaction could not be completed and I needed to call customer service to finish verifying my identity. I even received a confirmation email showing the failed transaction and that $0.00 would be charged to my account. I really needed the reports so I called customer service. After speaking with someone from India, who asked the EXACT same questions I answered online the first time I tried to order, my identity was verified and I ordered my reports. A couple of hours later I checked my bank account and found I was charged TWICE!! When I called to reverse one of the charges, again I spoke to someone in India, I was told I would have to fax copies of my SSN and drivers license with current address to prove my identity before the extra charge could be removed, even though I had emails from Equifax proving one of the charges should never have been made. When I asked why I needed to fax information they already had on file and DID NOT need to fax anything to prove my identity when I made the purchase they couldn't give me an answer. Going through my bank to have the extra charge removed. Such a rip off!!

Posted by Mary


I do not know how you stay in business with all the inaccurate information. It is Impossible to reach a live person to correct mistakes..No wonder there are so many negative articles in newspapers about the credit reporting services. Trans Union is far superior.

Posted by Anonymous


Icalled the number for Customer Service listed on the home page and it was no longer in service. It is very, very difficult to find the department I needed or to talk with a live person. The website is not customer friendly!

Posted by Mark


No matter what number I called, I got a vendor rep in India. They were rude abrupt, lied repeatedly. I ordered my free report 4 weeks ago, got them from Experian and Trans Union. Ordered my scores directly from the companies at $7.95 each. Got them from Experian and Trans Union. The vendor rep blames the mess on freecreditreport.com where we are required to order the reports only from. They even blamed the lack of scores from them when I ordered them from the companies direct. Equifax in addition has a trick vru that adds a chargeable credit report to the score order with a different vru voice even though I never asked for it. One rep when asked to pass to a dispute department, passed me to a Trans Union rep.

I have filed complaints with the House banking and Finance committee, the FTC, the Consumer Financial Protection Board, 3 US congressmen, my state Attorney General, the Attorney generals of Georgia and California where they have corporate offices. When you dial their corporate office numbers, you get India. When I called a number given to me prior when I had this same issue. Their dispute department refused to send me a free report as required or the score, nor credit me for the report that should have been free. This is fraud and they accept and condone it. DO NOT TRUST THIS COMPANY, WHAT THEY DID TO ME WAS A SCAM.

Customer Service Ratings

Based on 350 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

See detailed Equifax customer service rankings, employee comments and much more from our sister site.

Equifax customer service news

'God' sues Equifax for reporting that he has no financial history

According to the 26-year-old, an Equifax customer service employee suggested that he change his name to fix the problem. The owner of the Gold Hard Cash jewelry store claims he has scores of more than 720 with TransUnion and Experian. “It's extremely ...


A Guy Named God Is Suing Equifax for Not Recognizing His Name

(One customer service rep reportedly went so far as to blasphemously suggest the 26-year-old change his name to make it easier on the Equifax system.) “The customer has requested a name change which we are now making,” Equifax, which luckily hasn't ...


Man Named God Suing Equifax For Refusing To Believe He (And His Financial ...

The 26-year-old jewelry store owner said a customer service representative even suggested he change his name in order to make everything easier. That person's name was likely Beelzebub or Lucifer. In any case, you're not alone, God. Bill Murray is with ...

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