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Executive Board of customer servise
Dear Sir
I am university professor. one of the majors that I teach is marketing.
Couple times I have visited your Tehran office.
There are so many complains about the personels of sales.
1- tey are too old. The average age is 55.
2- They look like military personel.
3- They treat the customers too strict, with stricly speaking.
4- They have sad faces with no smile.
5- Waiting time is very long for buying tickets at least 45 m.
6- Their behavior is completly different from the reputation of Lufthansa offices in other places in the world. I just mentioned some.
Faithfully yours
Dr. Mehdi Nematollahi Rad


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