Cabela's customer service

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Customer Service

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    • I think it is 24/7. I called at 6:30pm PT on a Sunday and someone picked right up.
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  • Description:
    • This number works for order information, return information, product advice and Cabela's CLUB Visa.

      TDD - 800-695-5000

User Reviews

Posted by Anonymous

Really disappointed in the roll mix you sell. It's the lions roll mix. I make yeast rolls all the time and never had problems like I did with your roll mix.
Made dough and used your recipe that was on the box. It was too wet, couldn't knead because of that. Had to drop dough with tablespoonful, it was so wet.
Got that baked, the worst part was the taste. It had no taste.

Posted by Anonymous

I have had an unpleasant experience with Cabellas .. I ordered a knife and received another item . So I returned the item and called to let them know to please send the knife and they said it would be here by Thursday. I then received an email telling me the knife was on back order.. So I called only to find out the item was showing in stock .. The lady assured me she would get it straight and send it out within 2 days.. It's been well over a week and I have no knife and no communication on their end. So I just called to see what the deal is and they were very clueless and matter of fact. I told them how lacking their service us only to get a caddy "that's understandable" really??? Unbelievable .. Never again!!

Posted by cosue

I placed an order on line and did not receive an email receipt or acknowledgment of my order. Thinking I had messed the order up myself I re-ordered the same item.

It appears my first order did go through. I received 2 identical items. When I contacted customer service about the mistake I was told
"You checked the "gift" box and so we wont send any email correspondence if the item is a gift."
How absurd is that?

I still want to know my order has been received and I still want a receipt!

Honestly - I dont think this girl was being truthful. I think Cabella's messed up and won't take responsibility. Thats too bad - I refuse to order from a company that wont honor their customers. Certainly I wont order from a company that does not send receipts and acknowledgments to the purchaser no matter where the item is shipped to!

Posted by Anonymous

Ok, so this is very interesting. Last Feb. I wrote this...

I placed a large order over Christmas using the rewards card. This included a 10x points bonus for the purchase. Sounds pretty good.... or so I thought... So I entered the code at checkout and kept looking for my bonus points to get added to my balance. Three weeks went by and no bonus, so I called customer service and was told that "the coupon code didn't get activated at check-out, give her two weeks and she will set it straight" Ok two weeks later.... she made it better but not by 10x only by 4x points. Called again and now the rep says "they never offered a 10x coupon for rewards and that they won't honor any change"!!! What?? So she is saying not only am I a liar but the other rep who admitted to the 10x coupon is also a liar. I don't lie and this infuriates me. I have to say I have never had a problem with Cabelas before this but DONT CALL ME A LIAR!!
Anyone else ever have a problem with the rewards card being honored??

I don't know if Cabelas reads this or not but about a week ago, straight out of the blue, I got credited for the full 10x points from last Dec.!! Maybe, they finally sorted it out or maybe they know christmas is right around the corner and I haven't ordered anything from them since this happened. Either way just wanted to let everyone know.

Posted by RJP handyman

I placed an order online and I have been getting a phone call everyday for two weeks saying my order is on the way to the store. I wish they would stop calling me until the order is in!

Customer Service Ratings

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Cabela's customer service news

Credit-card bank of Nebraska-based outdoor outfitter Cabela's fined $1 million ...

"As such, we immediately addressed the FDIC's concerns and remain committed to providing legendary customer service to our cardholders, as we have throughout our history." In March 2011, Cabela's agreed to pay nearly $10.4 million and reform its credit ...

Cabela's names Navico vendor of the year in general outdoors

Navico was selected from more than 2,000 vendors in this category — including marine and fishing product manufacturers — for a variety of specific measures including directly influencing sales, customer-service goals and other contributing factors ...

Cabela's Recognizes Top Merchandising Vendors

Winners of the awards were chosen based on several specific measures directly influencing sales, customer-service goals, inventory and margin, among other contributing factors. “These vendors not only share Cabela's commitment to innovation and quality ...

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