Kmart customer service

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General Customer Service

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    • 6:00am - 12:00am CT
      7 days a week
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User Reviews

Posted by Anonymous


Dear Kmart;
Your Joe Boxer line of men underwear is great. The are the best cotton thong on the market. However, please consider the color selection that you use for your men's thong underwear. Grown men, not children, usually wear thongs. With that in mind, why do you use print designs that one would expect to be used for little boys in elementary school. MEN DO NOT WEAR THONGS WITH PRINT DESIGNS ON THEM. GROWN MEN WEAR SOLID COLORS.

Also, a little less material on the waist, and on the thong, would make them a little more comfortable.

Thank you for your consideration,

Posted by Anonymous


Purchased Valances With Sears That Was Sold By Kmart. Was Told They Had To Be Shipped Back To Kmart If They Needed To Be Returned. This Was Fine With Me And I Did Have To Return Them Because The Didn't Match. Where I Live We Don't Have A Kmart And The Purchase Was $34 And $38. I Called The 1-800 Number That Was On The Packaging Slip To Request A Return Label Because I Had Free Shipping. Label In Box Had No Return Label It Had Been Peeled Off. Employee Told Me After Putting Me On Hold Several Times He Would Go And Ahead And Request Label And It Would Take Up To 24 Hrs. I Told Him That Was Fine. I Checked My Email And It Stated That The Needed Reason For Return Which Would Have Been On Reason For Return Package Included In Box. I Called Back Monday Of The Following List To See What Was The Reason For Delay And The Person I Spoke To Stated The Can Only Do Return Labels For Damaged Goods That I Was Told Nothing About. She Stated I Could Return The Package To Sears And It Showed In The System That It Could Be Returned To Sears And If They Had Any Problem To Give Them A Call. Took Package To Sears And They Tried To Return Items But They Wouldn't Come Up In There System Because There Was No Return Code. Needless To Say She Called Kmart Customer Service And Explained Everything To Them And The Were Horrible And Very Very Very Rude!!!! Spoke To Case Manager Liz And She Was A Down Right Insult To My Intelligence. I Asked If They Had Noted Anything In The Computer Because I Failed To Get Employees Name Today And She Told Me No That They Don't Record Conversations But My Conversation With Her Was Being Recorded Which I Thought Was Very Strange. She Knew The First Call I Made Was Last Week And Who I Spoke To Richmond Because It Was Noted In The Computer. The Sears Staff Was Very Helpful To Me In Solving This Matter And Will Never Ever Purchase Anything From Kmart Again. I Will Make Sure And Tell Everyone I Know How I Was Treated All Because I Tried To Return Some Merchandise. I Understood What The So Called Case Manager Liz Id#082759 Which Is What She Gave Me Was Saying. At This Point All Of The Back And Forth And Making A Trip All The Way Out To Sears To Return Only To Be Told They Couldn't Return Should Have Very Well Been Taken Care Of Seeing That This Was Such A Small Amount And Not A Million Dollars. She Told Be I Was Responsible For Shipping Even Though I Got Free Shipping And It Would Cost Me About $6 Or $7 To Ship Back If Not More. Makes No Sense At All To Me. Please Retrain Employees To Where Everyone Understands Completely What Their Supposed To Say And Do.

Posted by Anonymous


I gave kmart another chance today. There were 2 lines open. The first line had no customers, but a cart was there. The cashier was waiting for the customer, who was elsewhere in the store. I went to the second line, about four ahead of me. The cashier was on the phone trying to find out about a product. I waited. Finally, the customer was rung through. Next customer. Another problem. Another wait. There was no manager around to help these young cashiers. When this
problem persisted, I abandoned my two carts. I trying to purchase lawn furniture! a tidy sum. I went elsewhere.

Posted by Anonymous


I was just in the toms river NJ. Store getting easter gifts for my son and picked up a Lego wrestler set that was snickered 12.99 it was not ringing up correctly so the Associate called someone for a price check and they said it was on sale for 17.99. The associate rang it again and said that he had to ask a manager because it was not ringing on sale. They said no it was 29.99. After 40 minutes of shopping and 20 minutes of them trying to get a correct price no one would honor any price even though I said I would expect 17.99 because I understand that people do ticket swaps sometimes. What ever happened to honoring prices and customer service. I feel every time I am in this store there is always some kind of problem that I am always tolerable about whether it's long lines or poor service. In the end I left everything behind and purchased nothing. Instead of about a $70 sale this store did not get anything and I refuse to continue shopping there. There are to many other places to shop instead of dealing with horrible service every time.

Posted by Anonymous


Today I had a very pleasant experience with Melvin in the Palm Bay, FL store. Melvin was friendly and cheerful, telling me it was going to get stormy. He said he would put my cart in the cart corral so that I could get home before the rain started. Melvin is a definite asset to your store. Not too many people go out of their way to be so helpful, so he is an impressive employee.

Customer Service Ratings

Based on 102 votes.

2.8

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Hours of Operation

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Kmart customer service news

Racine Man Who Robbed Kmart Store Caught In Racine, Police Say

He took off the shoes he was wearing, put the boots on, and then tried to return the gun scope at the customer service desk without a receipt. He then left the store without paying for the boots or the gun scope. Sanchez was walking towards his white ...


Controversy Erupts Over Kmart's Joe Boxer Christmas Commercial (VIDEO)

A new Kmart commercial that depicts a group of men in boxer shorts shaking their booty to a commonly sung Christmas carol has some viewer's undies in a bunch. The 55-second ad created an online maelstrom yesterday and today when it was aired on ...


With local Sears closing, what's Kmart's future?

“Sears' marketing difficulties included huge catastrophes in customer service from online operations and brand management to pricing, segmentation and positioning.” Caudill said he believes Sears lost its most profitable target market—the middle class.

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