Foot Locker customer service

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Customer Service

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Phone: 800-991-6815

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  • Hours of Operation:
    • 24/7
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User Reviews

12
Aug

Posted by KS


on 8/12/22 at 1:28PM

I have repeatedly tried to get answers regarding my online order that has not shown up and supposedly because it's being shipped from a store foot locker is unable to cancel. Problem is NO ONE can get in touch with the store that it's "shipping" from. (We've been trying for days) I have spoken to rude footlocker representatives who continue to give me the run around and tell me that I have to wait 3-5 business days for them to reach the store, when all I want is to cancel my order and get my money back. They sold me a pair of shoes that they didn't have in stock and now want to hold my money instead of issuing the return. Absolutely terrible customer service.

29
Nov

Posted by Never Shop Footlocker


on 11/29/16 at 12:28AM

Footlocker has the worst customer service I have ever had to deal with in my life and I have been living for quite some time. I was hung up on several times and every time I called back I had to wait at least 30 minutes before I spoke to a rep just for them to hang up in face cause they screwed up my order. Kimber had the nerve to offer a ten dollar credit. I do not want your credit. You need to hire new staff cause it is apparent that footlockershe core values are not being met. Footlocker is a joke and will never order or recommend anyone to place any orders with Footlocker

10
Oct

Posted by Anonymous


on 10/10/16 at 8:51PM

I am a footlocker vip customers I try to get help from footlocker customer service in New Jersey and S customer value I got the worst customer service ever they hang up on me over five times I try to get help as a as a customer I will never in my life buy another pair shoes from Footlocker ever in my life I spend thousands of dollars on it but it's a custom-I was treated like trashThe last person that I spoke her name was our user and she seem to be like you don't give a damn about your company so they should check the employers who don't care about the VIP costomer

15
Sep

Posted by Foot Locker are Robbing people


on 9/15/16 at 11:50PM

I purchased w/CASH a pair of grade school Jordans for my godson in person @ Northgate(Seattle) FTL Lowell (store manager) took my $ and ordered the shoe online because it was not in stock, shoe NEVER CAME as Lowells system confirmed so I was told I had a CREDIT for the amnt. Few months later I go in for a specific shoe and was told you cannot use credit on a Jordan which is INSANE it was NOT a promotional sale I paid FULL PRICE FOR A JORDAN to begin with!! Called the customer service/corporate office lady I spome with was RUDE & couldnt locate my proof of purchase so she says, hung up from her called right back got another rep she IMMEDIATELY located proof of purchase apologized about my previous conversation and claim to have been issuing me a full REFUND check and told me to expect it within 14 days... Its been over 1 month and NOTHING, and I will be filing a grievance and if that doesnt work maybe even a small lawsuit just because I feel as if Foot Locker are STEALING from loyal customers the rep pulled up my rewards history and saw all my receipts where I buy 3 pairs of shoes a month and they will NOT take my money and LIE to me

04
Mar

Posted by Ria


on 3/4/16 at 8:25AM

I order a pair of air max from footlocker.com for my upcoming vacation. The sneakers arrived with a dent in the toe area of the right sneaker. I called the customer service number, I spoke to someone by the name of Shane he was very rude and matter of fact about the situation. He informed my that the warehouse have too many orders to inspect every package. Shane response was very arrogant and rude, I ask to speak to a customer service rep manger. I was then transferred to David ext: 4757, I could not believe David was even worst. His response was "what do you want me to do" I was beyond shocked and at that point frustrated was an understatement. Who trains the customer service at footlocker.com? Needless to say, Im going on vacation without my new sneakers. I'm so unhappy with the service I received and honestly I am not sure if I will ever deal with footlocker again. The last thing a customer wants to deal with after the company messed up is a rude customer rep. Footlocker do yourself a favor and hire staff and management who genuinely care about customer satisfaction.

View all 10 Foot Locker customer service reviews »
Customer Service Ratings

Based on 79 votes.

2.9

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Foot Locker customer service news
Foot Locker ziet netto inkomen halveren in 2017

“De dramatische veranderingen die verwachtingen en consumentengedrag beïnvloeden bleven onze resultaten in het vierde kwartaal aantasten, zoals ze door heel 2017 heen hebben gedaan,” aldus CEO Richard Johnson in het jaarrapport van Foot Locker, ...

Un'altra vittima dell'apocalisse del retail: Foot Locker chiude 110 negozi

Foot Locker ha annunciato la chiusura di circa 110 negozi nel 2018; La catena, vittima dell'apocalisse abbattutasi sul settore retail, ha già chiuso 147 negozi nel 2017; “Il dissesto che ha recentemente caratterizzato la grande distribuzione non è ...

Foot Locker Makes $15M Investment in Carbon38

Athletic retailer Foot Locker Inc. has made a $15 million strategic investment in Carbon38. The Series A round brings the aggregate raise by Carbon38 to $26 million since 2013. The women's luxury lifestyle brand has its roots in the active apparel ...

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