TurboTax customer service

Find contact information for TurboTax customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest TurboTax customer service news.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when they request social security number. Took me 2 or 3 times before their system gave up and placed me in the queue to speak to a customer service rep.
  • Hours of Operation:
    • Mon-Sun: 5am-9pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • This information has not been added.
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Support (Business)

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  • How to reach a live person:
    • You must have an incident ID number to call this phone number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.
  • How to reach a live person:
    • Press "#" when your incident ID is requested. Do that twice and you will be connected with a live CSR.
  • Hours of Operation:
    • 8am-5pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


A joke
A scam
Site had issues with printingthe letters were on my computer but when you printed Off the forms were
blank free federal and 39$ state turned into $90+ with no way out. I want my money back I want my time back

Posted by Anonymous


Your website states hours of operation 5am - 9pm PST. Your recording states 8am - 9PM PST. Which is correct ? I live in North Carolina wihich is EST. THIS IS FRUSTRATING !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Anonymous


This number and instruction about hitting pound worked!!!

Posted by M1dni6ht


I was having a horrible time redoing my taxes as I could not efile due to a 0 that would not go away. Possible due to something pulled in from a 1099 form. A service tech named Daniel helped to trouble shoot the problem. It turned out that the Primer soft ware for the State of Idaho had some bug and the Overide option was not easily found for the MAC version of the Primer software. After the Overide was found I was able to delete the "0". Hats off to Daniel a very people oriented, intelligent IT individual who gave A+++++ service. Thanks CK

Posted by Anonymous


I have turbotax deluxe.After buying this product I find out that I have to pay for the state tax returne.This is very miss leading.I have been customer for over ten years.How can you help me with this problem, Thanyou

Customer Service Ratings

Based on 505 votes.

2.3

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TurboTax customer service news

TurboTax 2010: The Easy, Fast Way to Get the Biggest Possible Tax Refund

Customers can also speak with TurboTax customer support and a tax expert if they'd prefer. This year, TurboTax offers more ways for customers to get their ...


TurboTax Online Premier 2009

Tech Support: Talk to a tax expert, $29.95 for first 20 minutes. Chat, phone, online, and e-mail options for program tech support Notes: Free efile included ...


TurboTax still without Oregon update, affecting refunds for state teachers ...

Customers say the company's customer support center had given conflicting information as to when an update might take place. Posters on a TurboTax "Live Community" chat room expressed frustration with the delay. “We're all still waiting for that update ...

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