TurboTax customer service

Find contact information for TurboTax customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest TurboTax customer service news.

Customer Service

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  • How to reach a live person:
    • Keep pressing "#" when they request social security number. Took me 2 or 3 times before their system gave up and placed me in the queue to speak to a customer service rep.
  • Hours of Operation:
    • Mon-Sun: 5am-9pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Support (Business)

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  • How to reach a live person:
    • You must have an incident ID number to call this phone number
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

Technical Support

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  • How to reach a live person:
    • Press "#" when your incident ID is requested. Do that twice and you will be connected with a live CSR.
  • Hours of Operation:
    • 8am-5pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


The light blue boxes with white letters (to continue or otherwise) are virtually impossible for this old man to read. White on a dark background or vice versa would help many of us 15 year faithful users!

Posted by Gpaphps


I need to speak to a person regarding my taxes I submitted a month ago and was told the government had a form they were putting out but hadnt yet. I was told id be notified upon the forms release. I have heard nothing.

Don Phillips
San Leandro, CA

Posted by Anonymous


A joke
A scam
Site had issues with printingthe letters were on my computer but when you printed Off the forms were
blank free federal and 39$ state turned into $90+ with no way out. I want my money back I want my time back

Posted by Anonymous


Your website states hours of operation 5am - 9pm PST. Your recording states 8am - 9PM PST. Which is correct ? I live in North Carolina wihich is EST. THIS IS FRUSTRATING !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted by Anonymous


This number and instruction about hitting pound worked!!!

Customer Service Ratings

Based on 506 votes.

2.3

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TurboTax customer service news

TurboTax Online: Do you know where your data is?

According to TurboTax technical support, saving the return from the File tab or from the Print and Save tab will just create a PDF. The solution is to go to the Home tab, and select "Save return to computer." TurboTax won't tell you that it is saving ...


Intuit Connects SMBs with CPAs with New TurboTax CPA Select Offering

CPA Select also makes it easy for customers to message their chosen CPA directly, as well as chat or message with a customer representative from Intuit. “It's an online service, but it's all about convenience, helping businesses and individuals find ...


Engadget giveaway: win an iPhone 5s courtesy of TurboTax!

We do not track any of this information for marketing or third-party purposes. This unit is purely for promotional giveaway. Apple, TurboTax and Engadget / AOL are not held liable to honor warranties, exchanges or customer service. The full list of ...

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