Southwest Airlines customer service

Quickly locate Southwest Airlines technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Southwest Airlines page at any time.

Customer Service

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  • How to reach a live person:
    • Believe it or not, but this is a direct number to an actual person! Just stay on the line when the recording begins. Kudos to Southwest.
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • TTY number is 800-533-1305

Rapid Rewards Customer Service

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    • This information has not been added.
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  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


I echo the serious complaint that others are writing about. There is no rational for the policy that, not only cancels the flight that the customer doesn't cancel, but also the return. I woke up very sick on the day I was to fly, did not call in, did not know that I had to cancel, my husband was taking care of me, and he knew nothing about the policy. Thus, we are currently out over $350. Not only does this policy make a previously courteous and user friendly airline, unfriendly, but it is making many people very unhappy. While Southwest may have advertised it's change in policy, it does not call attention to this rule in a significant enough way. It is, as if, one should have a "black box" warning large enough and prominent enough to alert the very customers that Southwest wishes to serve and wishes to retain as customers. I can't imagine that the added income will be worth it to Southwest in the long run. It definitely feels like we have been robbed.
I am going to continue to try to get the money deposited back in my account. Wish me luck!

Posted by Anonymous


Ginger, confronted me in flight. 4296 was the flight number. Arriving in Tucson Sunday February ,9th .I was in restroom flushed toilet, and as I opened door heard as I was so rudely interrupted, I got embaressed, because I thought she was refuring to me. As she gathered garbage I glance at her name tag wasn't obvious Did mean to make it obvious. Ginger ,confronted me ask me what I was looking at. I tried to ignore Ginger but she wouldn't let it go. So I said , I was embaressed ,when I walked out of restroom, Ginger informed me she was refuring to pilot. I apologized, Ginger, keep on how she'd done this for 30 years had lots of acomidations ,started crying, I'm really imbaressed now cause shes making a big fuse, she walked by again I mouthed I'm sorry, Ginger mad doged me, she ruined my trip back from Georgia. Maybe something else was going on. At one point I saw pilot. On phone, also noticed all the lady's were looking at passengers, feet more than I ever notice before. Ginger, scares me, she was very was out of control. I ask her to let it go and apologized more than once.

Posted by BEXZ


Line always busy= NO customer service. I bet SW has the phone off the hook. They don' t want to deal with problems!

Posted by Anonymous


the 800 number has been busy a looooooooooonnnnnnnnnnnggggggggggg time. Is there another number or way to talk to a person about a current reservation?

Posted by Cecilia


I have been on hold for 1:20 minutes. Are thy open 24 hr

Customer Service Ratings

Based on 187 votes.

2.9

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Corporate Office

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Customer Service Scoreboard

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Southwest Airlines customer service news

Southwest Airlines no spring chicken

Organized labor has been more aggressive in taking on Southwest to create some customer service issues for the company. CEO Gary Kelly has been at the helm since 2004. Sent to 5,672 people who get email alerts on LUV. Get email alerts on LUV » ...


Southwest Airlines ups ante in its bid for two more Dallas Love Field gates

No other airline can offer the low fares, variety of destinations, and customer service that Southwest is committed to providing at Love Field.” Virgin America last week said it would begin service to New York, Washington, D.C., Los Angeles, San ...


Why Southwest Airlines Has More Room To Soar

Long known for having outstanding customer service and low prices the impacts of the acquisition of AirTran and expansion into larger markets has created growing pains and caused them to fall in terms of service quality. In the annual Airline Quality ...

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