Long John Silver's customer service

Long John Silver's is a fast casual restaurant chain in the United States. Long John Silver's offers mostly fish and some chicken food items. Long John Silver's customer support is only available through form submission.

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Customer Service

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Phone: 502-815-6100

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User Reviews

04
May

Posted by Anonymous


on 5/4/24 at 4:50AM

Hello I would like someone to please contact me from the corporate office I have been very offended at your beechgrove location in indianapolis I would like to start here with talking to someone about a experience which took place on 5/3/24 around 8pm eastern time.

02
May

Posted by Anonymous


on 5/2/24 at 8:53AM

I used to eat at Richmond Indiana 4 times per month after 30 minutes in line I asked why the so called managergot smart with me and told me they were learning A new system and I would just have to wait
Is there no training for these people. I am done never wI'll my family EAt there again plus I wont stop telling my friends what a half ass operation this is

09
Jan

Posted by Selina


on 1/9/24 at 3:46PM

Ordered popcorn shrimp and claims got the order and claims were just crumbs I called the store have ticket#2339. Manager told me I just have to deal with it because she can't make another so I returned the food the manager got upset and slammed food n the garbage and said it's a hit or miss somedays we deal with it she had real nasty attitude I have been going to this same store for 9 yrs this is the 1st time an employee acted like this because the order wasn't right she refunded my money but didn't sign the receipt she was not happy that I called and then brought the food back and requested a refund store located in Centerville Ohio ph 937 439 0325

28
Dec

Posted by Anonymous


on 12/28/23 at 7:10PM

I went to get some food at the 5447 New Cut Road Louisville, KY around 8 pm on 12/28 My family and I got of the car at 745 pm and could not get into the restaurant. Another person said they closed the dinning room early that online it stated they closed it at 8 pm.
So okay we got back into car and went into the drive thru, when we got up to the order menu they person inside said we or only taking Door dash orders and told us we could not be severed, so there we had to sit until the door dash drivers in front of our car had been severed.
My question is if this is standard practice for your stores, I need to know so I do not make the same mistake again.
Thank You

07
Jun

Posted by Scarecrow


on 6/7/23 at 10:28AM

Customer service nonexistant. I was bilked out of $37 by LJS store in Bellevue NE. Placed online order via web. Received 2 confirmations, on web at time of order, and in an enail a few minutes later. Went to the restaurant to pick up order, was told "we aren't doing online orders" Then why the *%=÷ did they confirm my order TWICE and bill my credit card instantly? Restaurant says they don't do refunds, call corporate. TWO days and 8 messages via their online "contact us" form and using their "complaint voice mail" and no response. Only $37, but a thief is a thief, whether it's a crack whore ripping you off or LJS.

View all 22 Long John Silver's customer service reviews »
Customer Service Ratings

Based on 3 votes.

1.3

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Long John Silver's customer service news
Long John Silver's woos 'em at the drive-thru with 'do-it-all' menu boards

The menu board platform, provided by Allure, a division of Christie Digital Systems USA, enables digital order confirmation and full-color, high-resolution animation, video and graphics. The system allows for updates of menus and promotions. Promoted ...

Long John Silver's announces new branding strategy, logo

Quick-service seafood restaurant chain Long John Silver's announced a new branding strategy and logo at its national convention this week. “This brand has been around for 47 years, so we were careful to. Subscribe to read this story. Log In. Want to ...

Long John Silver's to deliver 'drive thru of the future' with outdoor digital signage

Long John Silver's plans to upgrade its drive thrus with outdoor digital menu boards. The QSR partnered with Allure, a division of Christie Digital Systems USA, to upgrade 400 locations with HD video screens, according to a press release. Each location ...

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