Posted by Anonymous
The rating to actually contact you and receive assistance is 2.8 out of 5 stars. I couldn't reach you. I just got my conversion boxes for HD, mandatory if I continue to pay for Charter, and the cable box is impossible to hook up on my Vizio Flatscreen tv. The person handing out the boxes et. today was short on words and longer on silence when I asked some questions. I was parked in the handicapped area, and yet no one helped me with the boxes. I get home and the super easy install, a la desk front help, didn't work. I can't get help anywhere. I am savvy with electronics and English. I am very displeased with the service for several years now. I am sick of your ads--too many. If I cannot get this up and running, I will return it. Some years ago I was insulted by the man who entered my home; so no, you will not be visiting my home, it's too scary now days.