Charter customer service

Quickly locate Charter technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Charter page at any time.

Customer Service

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  • Hours of Operation:
    • 24/7
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User Reviews

Posted by Anonymous


The rating to actually contact you and receive assistance is 2.8 out of 5 stars. I couldn't reach you. I just got my conversion boxes for HD, mandatory if I continue to pay for Charter, and the cable box is impossible to hook up on my Vizio Flatscreen tv. The person handing out the boxes et. today was short on words and longer on silence when I asked some questions. I was parked in the handicapped area, and yet no one helped me with the boxes. I get home and the super easy install, a la desk front help, didn't work. I can't get help anywhere. I am savvy with electronics and English. I am very displeased with the service for several years now. I am sick of your ads--too many. If I cannot get this up and running, I will return it. Some years ago I was insulted by the man who entered my home; so no, you will not be visiting my home, it's too scary now days.

Posted by Anonymous


I have called Charter several times in the last few weeks about poor service. Tonight, Hallmark Christmas movies channel 66 and 165 are going black and jumping. I told the last service tech that was at my house that every time a truck is on the street my service goes bad and sure enough a truck was on the street this week and now my service is messed up.

Posted by Anonymous


My call for technical support lasted approximately 15 minutes. I had to listen to 2 attempts of the automated assistant to reconnect my service. Since I had an older TV, the instructions were not appropriate for my cable box. Either add instructions for both types of boxes or allow the customer to speak immediately to a technical support individual. When I was actually able to speak to an individual my problem was quickly resolved. The automated assistant was a waste of my time.

Posted by hmhjennings


I am unable to receive my email and send messages Has been two weeks since the problem appeared, I am with Yahoo... and am very upset !!!!!Helen Jennings

Posted by Anonymous


If we don't start getting better service from CHARTER, and our tv cable stays on...We will be getting service somewhere else..
We are sick and tired of explaining what is wrong, and getting the same excuse, and most of the time, the people we talk with are clear over on the east coast, they couldn't care less...Sure we were important, when we got CHARTER, but forget the problems, they don't even know what is going on, even when they send a tech out... we get calls from a recorded message, that our cable is back on, and the cable, and the tv is always still off, and a promise on the tv screen that the cable will be back on shortly.. last time "SHORTLY" was almost 3 days.......

Customer Service Ratings

Based on 338 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Charter customer service news

Charter Posts Q1 Video Gains

On a conference call with analysts Monday, Charter CEO Tom Rutledge said that although it is still early stages, Charter is winning market share through better customer service and products. For the period, total customer relationships grew by 112,000, ...


Comcast selling some systems to Charter; Comcast also creating, spinning off ...

... director for media consumer advocacy group, Free Press, said the deal does nothing to address the problem that cable companies intentionally don't compete in each other's service areas. That leads to higher prices and worse customer service, he argued.


Charter-Comcast deal ends fight over Time Warner Cable

"The transactions announced today will provide Charter with greater scale, growth opportunities and improved geographical rationalization of our cable systems, which, in turn, will drive value for shareholders and more effective customer service ...

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