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The lost the luggage. I have been oin the phone for FIVE HOURS. They simply will not pick up.



If you have not received a file reference number, you may contact the North American Baggage Call Center at 1-877-234-3449 or the Baggage Tracing office at the airport you arrived in.



Update: As I am typing this they picked up. They can not file a claim directly. She is "forwarding information to airport".



In short these people SUCK SUCK SUCK.



Never ever ever fly Lufthansa


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