Posted by Anonymous
Hi, there is no way to reach any of the service client to talk.... I'd need help to modify my flight.
KLM customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from KLM.
11
Mar
15
Jun
Posted by mmukakati
Unfair treatment from KLM staff
My name is Miriam Mukakati,I bought a ticket to fly to Zimbabwe from Calgary and back on May 17, I flew to Zimbabwe on May 19,on June 12 at 1210am, I was at the Harare international airport hoping to board my 0210am flight to Calgary only to be told that they had overbooked new clients and I could not fly that day. Another staff presumed to be the boss came and told a conflicting story there was a plane that had developed a technical fault and they hat transferred the passengers from the fault plane into our plane and therefore we had to be rebooked. They went back and forth into their offices leaving us just standing by the booking area for more than 3 hours, they then gave me a $500 denied flight cheque and told us to go and fly at 2130.
I don't leave in Harare, I had been accompanied by my sister and her husband 76 and 81years respectively. We got stranded we have no family in Harare we had driven 381km away only to be told the flight had been cancelled. We slept in the car and could not take a bath we were reduced to beggars, I was emotionally hurt I wish they had called or emailed me to tell me of the cancellation its winter in Zimbabwe and did not take that into consideration.my ticket had insurance and I am therefore demanding a compensation of $25 000.Thank you in advance for taking up my case.
14
Jun
Posted by D Isaac
E.Bernhardt flew KLM last week and needed assistance due to injury, she had little or no assistance in YVR. She was kept waiting in some holding area without explanation and encountered staff that didn't have any answers, she someone waiting to pick her up for 1/12 hrs. The person who was picking her up asked information where she could be and was told they couldn't give him that information??? This was an unacceptable way for a 80yr old customer to be treated. Im sincerely hope this can be rectified and communications improved. Another note this customer flew business class with the expectation of adequate assistance.
06
Jun
Posted by Veronica
Hi there,
Your online operator was trying her best to help me with the following problem.
After 20 30 minutes of holding the phone line, we were disconnected.
My fiance has paid 4 or 5 times for KLM flight tickets, $1250.00 to $2,750.00 at the office on June 4
the following is what she messaged me; I will pray so that they will allow me for the $2000 that on my hand for BTA cause they are saying that we must have more for that the ticket about and are talking about $3000 but I have written letter to the head office so that they can allow me to leave today. so please I want you to be praying cause nowhere to see the $1000 that is remain here but just be pray so that they can allow me to leave with the $2000 on my hand now I love you so much.
Lilia
P.S. The guards at the airport will not allow KLM passengers to board unless you show $3,...0... or (sometimes ) $2,000.00 just to board.
The BTA was abolished 50 - 60 years ago but this backwards country still uses it.
This problem has cost me thousands of US dollars because of the delays they cause and my fiance Lilia Tinderholt is still in Nigeria, locked into that country because of their inhumane actions.
Thank you,
Dennis Schrecengast
10
Apr
Posted by Anonymous
I have been trying to speak to a human as ALL my efforts to speak to customer care have failed.
After 4 months from a ducumente claim, the 27th of March a lady from Baggage claim Europe kindly, offer us the opportunity to follow-up the claim. She/he gave us 21 days time limit to contact KLM. We have tried every possible way unsuccessfully. PLEASE, provide us with an e-mail that we could send again all the information and that we could make a follow-up with a case ID
27
Mar
Posted by Anonymous
I travelled using the KLM flight to Amsterdam. The flight was very long and tiring but felt that the flights should have disposable tooth brushes offered by the hostesses as not many people make sure to keep such things in the handbags. I therefore, would like to offer a proposal to have my product sold on each International flight. I await your prompt response as it is quite affordable for customers and convenient. They can also be personalized if requested.
06
Jan
Posted by Anonymous
I travelled from London Heathrow to Amsterdam on SAt 04th Jan on KL1002 with overnight in Amsterdam and then onto Atyrau Kazakhstan on 05th Jan on KC904. I have been commuting this route fro the past 18 months and each flight my luggage is processed from Atyrau to London Heathrow and from Heathrow to Atyrau, on 04th Jan KLM advised me in London that they could not process the luggage to Atyrau from Heathrow I had to collect my luggage in Amsterdam. Yet some of my colleagues travelling the same route had their luggage processed straight from Heathrow to Atyrau and some had same experince as myself. Can you please davise why this has happened as it is a big inconveniance and I want to ensure that it does not happen again as I travel back to the UK every 6 weeks by same route.
11
Nov
Posted by Anonymous
I flew from Lisbon to Calgary on KLM on November 3/13. A couple of hours into the flight I developed a medical emergency and wound up passed out in the bathroom. Many thanks to the beautiful black flight attendant who picked me up off the floor and ushered me to a safe place. Thanks also to the flight crew who tried valiantly to come up with an explanation for my illness, as I lay in misery, unable to communicate. I don't remember returning to my seat, but I do remember vomiting all the way to Calgary (in the sick bag, I did have some dignity left.) On reaching Canada, I wobbled off the plane, courting a ferocious headache. Thanks again guys for your attention to a passenger in need and most of all for your compassion. Worst flight/best attendants. You guys rock!
07
Nov
Posted by swing&missKLM
KLM botched beyond logical explanation the shipment of a $95k box the size of a Smart ForTwo. We are trying to move an Engine for a large aircraft known as an APU, or Auxillary Power Unit.
First, KLM shipped the paperwork to the end destination without the APU. That effectively jams it up in customs or KLM's warehouse, because its hazmat and can't move without the ORIGINAL DG documents.At that point we couldn't move it if we wanted to, we couldn't even do import paperwork to move it around Amsterdam. Eventually, KLM agreed to let go of it for a day to get new Hazmat paperwork be put on it. Within minutes of that email, I get another one that said WE FOUND THE PAPERWORK!! So then we started the new paperwork to move it with another carrier. After an hour long conference call with our freight forwrder rep, two of the airline executives and myself, we picked a DHL flight. When the courier who was going to transfer from MartinAir (KLM partner) to DHL, went to collect it up this morning at 9:00am AMS local time it wasn't there. Martin Air had no clue where it was.
The word is KLM passed it to Martin as scheduled, but Martin Air can't come up with it. The first answer from MartinAir was "we don't have it." Then we started pressing them harder and they changed their answer to "we gave it to the driver already." They hadn't. Now KLM is saying that the freight was moved this whole time, and they think it is at the destination address.
25
Oct
19
Aug
Posted by AAA
We flew from London to Quito, transit in Amsterdam.
The KLM customer service in London was horrific, no queue control with passengers all over the place trying to check in their bags, customer service agent didn't know what customer service meant, it didn't exist in her vocabulary!!!
Ended up arguing with the senior agent that I was disgusted by everything I had seen organised. She didn't even care what I said!!!
KLM, DO YOU UNDERSTAND THE MEANING OF CUSTOMER SERVIE!!!!!!OR DO YOU JUST RECRUIT ANYONE FROM THE STREET THAT IS LOOKING FOR A JOB?????!!!!
WHERE IS THAT EYE CONTACT AND SMILE, POLITENESS TOWARDS THE PASSENGER!!??
Unfortunately after taking off from Amsterdam(1.5 hrs transit) we arrived in Quito and went to baggage claim!!
After waiting 45 mins we understood that one of our checked in luggage hadn't left Amsterdam airport!!!!
COOL OR WHAT!??!
So I have been ringing and ringing and ringing and ringing KLM, the number that they gave me at the airport here in Quito, and guess what folks, they DO NOT KNOW WHERE MY LUGGAGE IS!!!!!!
IT IS IN AMSTERDAM ALRIGHT!!!!THAT IS WHAT THEY TELL ME!!
WELL, WHAT THE HELL IS IT STILL DOING IN AMSTERDAM KLM???!!!!
I AM NOW IN QUITO, MY 3 YEAR OLD DAUGHTER HAS NO CLOTHES NOR SHOES,MY WIFE HAS NO SHOES!!!
WHY IS IT THAT THE SERVICE HAS DROPPED???
I DO NOT REMEMBER KLM BEING LIKE THIS!!!
I HAVE FLOWN KLM SO MANY TIMES AND THIS WAS THE WORST OF ALL!!
AND NEVER AGAIN IN THE FUTURE!!!!!!!
SO WHAT, YOU THINK A GOOD SERVICE MUST BE GIVEN IN THE AIR BY THE CREW, BUT NOT ON THE GROUND!!??
IS THAT HOW KLM THINKS NOW???????
LADIES AND GENTLEMEN OUT THERE IN THE WORLD, IF YOU DO NOT WANT TO BECOME A VICTIM,AVOID KLM!!!!!!!!!!!!!!!
10
Apr
Posted by evasanspareil
Flight from Budapest to Amsterdam
My laptop that for once in my life I left in my checked-iin suitcase was lost (stolen to say it clear). No way to send them a complaint thru the customers service web page, only elusive answers from managers like. They lead back to the same Customer service web site that never would take my data.
Never fly again with KLM!
01
Apr
Posted by CptJ
KLM really has no customer service, let me explain. You have to go through hard to understand page after page to find a form to fill out (if you have a flying blue customer number), then they replay with a template "do not reply" e-mail." Then there is no way to go back on line and continue a thread on your complaint and have to redo it each time. Does this sound like a company that cares? I'm a Platinum Elite member of their "loyalty program," which appear to be only in one direction, to them, not from them. Supposedly, if you're a platinum member for 10 years you can be a lifetime platinum, nice idea, but…I was at the 9 year level, clearly stated on the web site and I bragged how go the program was. Later they changed it to 8 years!! WTF. All attempts to talk to them about it required hard work and persistence to get beyond template answers, mostly, we're right your wrong. Finally they called and told me their right and please PROVE we made a mistake. basically calling me a liar. Is this the company you want to deal with?
25
Feb
Posted by Anonymous
I arrived in Manila last Saturday on board KL 807.My baggages did not arrive on that same date.I was informed thru text messages and phone calls that my baggages were ready for pick up the following date,Feb.24.I informed the caller that I would just pick them up on Monday,Feb.25 because I had a very important appointment to attend to.I was so disappointed when I inspected my baggage upon arriving home. My Samsung S2 mobile phone was lost. I want to know what had happened as my baggages were transported from Dublin to Manila.Is your airline not responsible and accountable for the loss? Your immediate response will be appreciated.
12
Feb
Posted by paul_kacin
At Cape Town airport we tried to upgrade to biz class, as offered on airport check in computer, we tried about 8x, used 4 different credit cards, my son's and mine, all were rejected, manager on duty could not help, front desk could not help, so we flew economy.
Weeks later we found out that we were charged 3x on 3 different credit cards for that upgrade we never got, wrote to KLM weeks ago, no reply, my son also wrote to KLM, still waiting for his credit.Very bad service KLM ! You offer upgrade you can't give and you charge us 3x for what you did not provide !
05
Jan
Posted by Sandra George
This is the worst airline with very bad customer relationship. We were told that they over booked after we had reached the counter with no other information other than come tommorrow, no contact information. We slept at the airport with all sorts of insults and nobody attended to us. No manager, no nothing. Bad airline. Never to patronize u again.
09
Dec
Posted by 5Waldos
KLM and Delta combined are a complete mess. My reservations have been cancelled twice, my seats lost numerous times, I had to fight to get a flight change when a change of schedule left us with a 48 minute connection from domestic to international. And now KLM has charged us 5 times for 2 upgraded seats on one segment of our trip and I am told that nobody has any record of it (except me- emails from KLM and credit card charges). Their computer systems do not work together and trying to find someone to complain to who can do something is next to impossible.
01
Dec
17
Nov
Posted by Anonymous
KLM was fine - DELTA was not. They are airline partners and better get their act together!
Booked direct with KLM. Got booking code #.
When I called in, Delta handled calls and changed booking code. WhY? Got all screwed up at AMS airport enroute to Rome. KLM resolved but it was a BIG issue they did not understand. Got to Rome on time, but Delta needs work if partnering with KLM flights. Should never change booking codes on itineraries!!
Booking code:
30
Oct
Posted by mourning
This is the worse airline experience I have ever had. I arrived in Ghana for my dads funeral with no bag. Day after day they can tell me nothing. They have no idea where it is or any idea when it is coming. How can they do this in the 21st century when everything is scanned. why can't they just look on a computer and tell me where my bag is. Now they are saying it will take 45 days to file an insurance claim. I will never fly KLM again
22
Oct
Posted by pettchr1
Horrible customer service..was overcharged for a second bag that I didn't even need to have, but did so for convenience. Since KLM is partnered with Delta (therein may lie the problem) and AirFrance (need I say more), they can all book and change tickets for each other but cannot refund monies or really take care of any other issues. What results is a big run around. The website is user unfriendly and cannot be navigated easily, if at all. I tried to obtain a 20% discount for a second bag online prior to check in for a flight from Nuremberg, Germany to Los Angeles, CA via Amsterdam, but could not do so. Neither could I order a special meal online. Terrible food; terrible service. Am now being charged by my credit card for an amount over the 20% discount that I fought so hard for at the ticket counter in Nuremberg. The agent first told me that only certain flights were eligible but could not tell me which ones. Then she tried to tell me that I had booked on Delta, which I did not. Finally she issued a coupon with the discount, but I was charged incorrectly and furthermore, she wrote down 2 pieces of additional luggage, not 1!! So angry and irritated I could scream. Now I'm told to write a letter and complain and send a copy of the coupon with the handwritten amount.
25
Sep
Posted by Anonymous
during a trip to triest june this year you managed firstly to loose my hand lugage[assisted passage] then lost my case as a result my passport went missing eventually cancelled with all the cost and practica lproblems getting home and renewing it I still like to travel and am going to fukouka japan next month and although your prices seem acceptable my faith in yourselves is not can you guarantee any future travel please reply with proposal'syours michael morrison
13
Sep
Posted by i want my luggage back!!
My wife and I have always travelled with KLM and have been happy with their service on the ground and in the air.... although this time we travelled from Vienna to Vancouver Canada and my luggage was lost. I have not see or have any reply from KLM in 3weeks about my lost luggage.
Very Very disappointed in the airlines lack on customer service in this area... 3 WEEK without my luggage unbelievable huh!!!!!!
11
Sep
03
Sep
Posted by Joseph
I usually fly KLM, in my last trip I was horrified by the behavior of the flight attendant supervisor she was impolite and rude in away I have never seen before, she almost gave me a heart attack, when I asked to talk to somebody higher in resposibility she tried to intimidate me by threatening to throw me out of the plane during the stop to pick up passengers in the airport.
