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Unfair treatment from KLM staff

My name is Miriam Mukakati,I bought a ticket to fly to Zimbabwe from Calgary and back on May 17, I flew to Zimbabwe on May 19,on June 12 at 1210am, I was at the Harare international airport hoping to board my 0210am flight to Calgary only to be told that they had overbooked new clients and I could not fly that day. Another staff presumed to be the boss came and told a conflicting story there was a plane that had developed a technical fault and they hat transferred the passengers from the fault plane into our plane and therefore we had to be rebooked. They went back and forth into their offices leaving us just standing by the booking area for more than 3 hours, they then gave me a $500 denied flight cheque and told us to go and fly at 2130.
I don't leave in Harare, I had been accompanied by my sister and her husband 76 and 81years respectively. We got stranded we have no family in Harare we had driven 381km away only to be told the flight had been cancelled. We slept in the car and could not take a bath we were reduced to beggars, I was emotionally hurt I wish they had called or emailed me to tell me of the cancellation its winter in Zimbabwe and did not take that into consideration.my ticket had insurance and I am therefore demanding a compensation of $25 000.Thank you in advance for taking up my case.


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