Match.com customer service

Quickly locate Match.com technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Match.com page at any time.

Customer Service

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User Reviews

Posted by bike1956


I've canceled but you guys are still sending E mails... I went to "Sign in " ( per your instructions ) but have yet to find your "unsuscribe " line to stop E mails .

I haven't tried to call yet , so your categories below are based on trying to find proper instructions via your directions.

Posted by Bey9802


I've been trying to cancel my subscription for a month and now I was charged again. I want it cancelled and money refunded!

Posted by Anonymous


I am trying to find out about your company by signing up, however it will not accept the valid email and only email address I have. What do I do?

Posted by Anonymous


No money i thought it was free

Posted by Anonymous


Hello, match.com will not accept my email for registration/ email verification purposes. I have entered 3 email addresses and nothing works. What gives? This is an annoyance that should not exist. Please let me know what you can do to help.

Customer Service Ratings

Based on 185 votes.

2.8

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Corporate Office

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Customer Service Scoreboard

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Match.com customer service news

Match.Com Will No Longer Make Bi Users Pay For Two Separate Profiles

This announcement of policy change comes in the wake of a Pink News article entitled "Match.com asks bisexuals to pay DOUBLE to search for both men and women," in which the news service republished a customer service response from 2013. It read, in ...


Exclusive: Match.com asks bisexuals to pay DOUBLE to search for both men and ...

In a customer service reply to a bisexual user obtained by Pink News (h/t Emily Magdij), the company admitted: “We understand you are bisexual and would like to be able to search for both men and women”. “Bisexual members would be required to have 2 ...


Match.com International Finally Stops Charging Bisexual Users Double, Joins ...

PinkNews drew attention to the problem a few days ago when they posted a customer service reply sent from the online dating site to a UK-based bisexual user based in the UK. The email is a little on the older side — PinkNews notes that it's from last ...

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