Posted by disappointed
I sent a brand new Browning Buckmark .22 pistol in for repair. It would no cycle and would jam so bad that I could hardly open the slide. Sent it in and never heard anything from them, except that they had received it. I had to call to see when it would be ready. 30 days goes by. HORRIBLE customer service! When I finally did receive it, it was NO BETTER than when I sent it in. I called them, sent it back with a detailed let asking for a New Pistol or a refund. This was 8 weeks ago. NO ONE has contacted me. I have had to call them. "Your refund is on the way"... For a company as big as Browning is, I am shocked at the level of inconsiderate, poor quality of customer service. At this point I would NOT recommend a Browning firearm to any as a result of this. Too bad.