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I have been trying to speak to a human as ALL my efforts to speak to customer care have failed.

After 4 months from a ducumente claim, the 27th of March a lady from Baggage claim Europe kindly, offer us the opportunity to follow-up the claim. She/he gave us 21 days time limit to contact KLM. We have tried every possible way unsuccessfully. PLEASE, provide us with an e-mail that we could send again all the information and that we could make a follow-up with a case ID


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