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My wife and I have always travelled with KLM and have been happy with their service on the ground and in the air.... although this time we travelled from Vienna to Vancouver Canada and my luggage was lost. I have not see or have any reply from KLM in 3weeks about my lost luggage.

Very Very disappointed in the airlines lack on customer service in this area... 3 WEEK without my luggage unbelievable huh!!!!!!


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