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KLM and Delta combined are a complete mess. My reservations have been cancelled twice, my seats lost numerous times, I had to fight to get a flight change when a change of schedule left us with a 48 minute connection from domestic to international. And now KLM has charged us 5 times for 2 upgraded seats on one segment of our trip and I am told that nobody has any record of it (except me- emails from KLM and credit card charges). Their computer systems do not work together and trying to find someone to complain to who can do something is next to impossible.


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