Flag KLM Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

E.Bernhardt flew KLM last week and needed assistance due to injury, she had little or no assistance in YVR. She was kept waiting in some holding area without explanation and encountered staff that didn't have any answers, she someone waiting to pick her up for 1/12 hrs. The person who was picking her up asked information where she could be and was told they couldn't give him that information??? This was an unacceptable way for a 80yr old customer to be treated. Im sincerely hope this can be rectified and communications improved. Another note this customer flew business class with the expectation of adequate assistance.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video