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KLM botched beyond logical explanation the shipment of a $95k box the size of a Smart ForTwo. We are trying to move an Engine for a large aircraft known as an APU, or Auxillary Power Unit.
First, KLM shipped the paperwork to the end destination without the APU. That effectively jams it up in customs or KLM's warehouse, because its hazmat and can't move without the ORIGINAL DG documents.At that point we couldn't move it if we wanted to, we couldn't even do import paperwork to move it around Amsterdam. Eventually, KLM agreed to let go of it for a day to get new Hazmat paperwork be put on it. Within minutes of that email, I get another one that said WE FOUND THE PAPERWORK!! So then we started the new paperwork to move it with another carrier. After an hour long conference call with our freight forwrder rep, two of the airline executives and myself, we picked a DHL flight. When the courier who was going to transfer from MartinAir (KLM partner) to DHL, went to collect it up this morning at 9:00am AMS local time it wasn't there. Martin Air had no clue where it was.
The word is KLM passed it to Martin as scheduled, but Martin Air can't come up with it. The first answer from MartinAir was "we don't have it." Then we started pressing them harder and they changed their answer to "we gave it to the driver already." They hadn't. Now KLM is saying that the freight was moved this whole time, and they think it is at the destination address.


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