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At Cape Town airport we tried to upgrade to biz class, as offered on airport check in computer, we tried about 8x, used 4 different credit cards, my son's and mine, all were rejected, manager on duty could not help, front desk could not help, so we flew economy.
Weeks later we found out that we were charged 3x on 3 different credit cards for that upgrade we never got, wrote to KLM weeks ago, no reply, my son also wrote to KLM, still waiting for his credit.Very bad service KLM ! You offer upgrade you can't give and you charge us 3x for what you did not provide !


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