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KLM really has no customer service, let me explain. You have to go through hard to understand page after page to find a form to fill out (if you have a flying blue customer number), then they replay with a template "do not reply" e-mail." Then there is no way to go back on line and continue a thread on your complaint and have to redo it each time. Does this sound like a company that cares? I'm a Platinum Elite member of their "loyalty program," which appear to be only in one direction, to them, not from them. Supposedly, if you're a platinum member for 10 years you can be a lifetime platinum, nice idea, but…I was at the 9 year level, clearly stated on the web site and I bragged how go the program was. Later they changed it to 8 years!! WTF. All attempts to talk to them about it required hard work and persistence to get beyond template answers, mostly, we're right your wrong. Finally they called and told me their right and please PROVE we made a mistake. basically calling me a liar. Is this the company you want to deal with?


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