Posted by Anonymous
I trust you will stop sending me your popup offering me the "new help desk."
Please note that your offer of the download of this item DOES NOT WORK.
David Schultz
MSI customer service
Please find MSI customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the MSI listing at any time if you have new information.
- How to reach a live person:
- Press 0 when recording begins
- Hours of Operation:
- Mon-Thurs: 7:30am - 5:30pm PST
Fri: 8:30am - 4:30pm PST
- Mon-Thurs: 7:30am - 5:30pm PST
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- 888-447-6564 is the toll-free technical support line
User Reviews
04
Nov
01
Dec
Posted by rysaa
The worst customer service ever.
I will never, ever buy anything from this company again even though they do have good equip.
They are not the only company with good stuff in if they do not know how to treat their clients who are spending loads of money in their shop they will never see them again. Definitely not me.
If you have time to read explanation why this low rate:
Firstly we have been trying to reach them over the phone than sending emails on website which did not went through than we called again an the guy (first time speaking to human being) send our note about faulty item to the wrong MSI email address (?!??! very competent staff...) Then we used the website contact form again and describe what is wrong (damage could not have been made by user) and what they can do about it and after 2 weeks of trying to get to them, finally we got email response that they will take the computer and they prefer it to be packed in original box as they don't provide any package (Of course. I do keep all the boxes of equp I am buying... I mean all of them. I have special container reserved for them boxes just in case...) They wrote that they may keep the computer for a month and if nothing is wrong with it as we suspect than they will charge us... its like I do love to get rid of my very expensive and precious computer for a month during Christmas time for no reason, yes. Just to have fun. This is my hobby... I paid so much money for stuff to than pretend that its broken and give it away. God sake... I dont know what kind of moroons are working there and who made those ambelivible rules of how to treat customer but If I would know how thing can go with silly thing I would never go for this company.
FYI We did try to find out what is wrong with it and maybe there is simple solution but there is no other tech support they can provide apart from this...
I DO NOT RECOMMEND TO BUY ANYTHING FROM MSI if you do want to have piece of mind in a case where something is faulty.
31
Mar
06
Sep
02
Jun
Posted by Anonymous
My experience with MSI tech support has been terrible, even by the standards of the computer industry. I am about to send a monther board (under warrenty) to the repair department for the 3 time, for the same issue.(after repair computer work only 5 to 6 day)they not givening be new pc