DIRECTV customer service

Quickly locate DIRECTV technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the DIRECTV page at any time.

Customer Service

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  • How to reach a live person:
    • Speak "Yes" when prompted

      Speak "Operator" continuously until transferred. I had to say it about 5 times :)
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • You must already be a customer or have ordered service to use this number.

      You might also want to call their home office at: 1-310-535-5000, which is located in El Segundo, Ca. 90245

User Reviews

Posted by jem

After u set up your acct. change your c/c number because directv will keep raising your price after 6-12 mos. *** Worst customer service & every time it rains heavy i loose signal !

Posted by Anonymous

Do you read your own reports from conversations with your customers? If not, look up my conversation with your customer service yesterday. You will see my concern with your accounting and numbers you use, somewhat erratically. I put in a mail box a check yesterday for $90.06 to cover my usage of your services through mid June. It will probably be the last check you receive from me.

Fritz Sparks

Posted by Anonymous

I willing signed up for direct TV genie on May 15, 2014. From day 1 I experienced nothing but problem with Direct TV service. Calling customer service was even worst, no one seem too care that my service was not properly installed no remotes was working. He left no paper work I signed nothing and to top it off they unplug all my surround sound and I was told by customer service. it was not his job to make sure that was installed back that now I must pay for their advance tech to come out. WOW. Set an appointment on May 24 sat all day waiting then I called question the tech arrival. I was told I canceled the appointment that I took off work to be home and get the service I deserve after paying the installation fee .

Posted by Don

Today I spoke with one of your representatives, Alexis Together we went over the TV's I have and the programming I would like, actually we went over it several times in making sure of any billing complications later. I agreed with her quote and we an scheduled installation. Later that day I received an email confirming the schedule, equipment and billing. The billing was $10 more per month than quoted, naturally in Direct TV's favor. The email confirmed the equipment and programming correctly, I also checked my notes, I wrote while discussing all with Alexis ID#1256094, and all was correct, except the amount of monthly payments. I immediately called Direct TV, and after speaking to 5 different people, they stated they could do nothing for me. with the monthly fee. They did agree that made an error, She quoted me $81.99/month for 12 months then $115.99 thereafter. I am completely dissatisfied with Direct TV's approach in the handling of my situation. No effort was made to assist me, after I had already cancelled programming with my current carrier. Truly disappointed in this major company. Other people I spoke to, , Giavonni, (did not speak long enough to get his ID) Chrystal, also did not get an ID.

Posted by Anonymous

Direct T.v.'s Tech Support Service Is Above & Beyond Inferior!!!!!!!!!!
I Call And Get A Message To Call Back In 4 Hours As They Are Doing
Service Maintenance. You Increased My Prices And Gave Me More
Channels , 75% Of Which Are More Advertising And Some Have 3 Of
The Same Program On At The Same Time Just Different Channels.
Very Very Dissatisfied With The Cable Going Out As Often As It Does
And Not Being Able To Reach A Tech Rep....ready To Switch My Cable

Customer Service Ratings

Based on 494 votes.


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