DIRECTV customer service

Quickly locate DIRECTV technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the DIRECTV page at any time.

Customer Service

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  • How to reach a live person:
    • Speak "Yes" when prompted

      Speak "Operator" continuously until transferred. I had to say it about 5 times :)
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Description:
    • You must already be a customer or have ordered service to use this number.

      You might also want to call their home office at: 1-310-535-5000, which is located in El Segundo, Ca. 90245

User Reviews

Posted by Mitchell


Trying to decide if I want to switch from Dish to a Direct bundle, but I can't seem to get a price quote and a channel line-up to compare to my existing company...The salesman just kept telling me I could save a lot of money, but with no quote to back it up. After reading these reviews, I think I will stay where I'm at. The only way I could get a price quote sent to my E-mail was after they charged a credit card for $21. They must not need new customers!!!

Posted by Anonymous


I just cancelled installation of Direct TV in my home. Why? Because I spoke to three different people and was given three different price quotes for the Ultimate package--before, during, and after I placed the order. I spoke to a "Manager," Kelly, and explained my frustration and asked that they honor the prices I was quoted when I ordered. He would not do it so i cancelled immediately. I can't believe a company would do that. The phone conversation was recorded when i placed the order and asked them to go back to the tape and they would not. Bait and switch much? I am not a sucker.

Posted by Anonymous


I think it is better than Dish. But you always have problems when an animal gets this big.
Just try to find some one that talks English or someone that will call you back. The list will go
on and on and on. If you only complain about one thing out of the thousands of things
direct does, that is rather pathetic. Don't you think.

Posted by Anonymous


Worse customer service around . They transfer you around and leave you on hold until you give up and hang up. Never can download a movie. Customer service always gives different answers to what the problem is. We never have issues streaming Netflix. Hate DiIRECTV!!!

Posted by Anonymous


I really wish I had never switched to Direct TV from Dish ! They say you have all these channels , but then you find out MOST of them are shopping networks and religious programing and other just plain JUNK CHANNELS! Now they took the Inspiration channel! It was one of VERY that we watched! I WILL NOT RENEW MY CONTRACT when it is up! I also heard they are also canceling more of the very few channels worth watching ! Bad , bad move!!!!

Customer Service Ratings

Based on 490 votes.

2.3

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Corporate Office

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Customer Service Scoreboard

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DIRECTV Manuals
DIRECTV customer service news

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DirecTV's customer service is generally good and it received an American Customer Satisfaction Index score of 72, reflecting customers' overall satisfaction with the service in 2013. On several parameters such as perceived quality, picture quality, HD ...


New DIRECTV Blimp to Light up the Skies in 2014

DIRECTV (NASDAQ: DTV) is one of the world's leading providers of digital television entertainment services, delivering a premium video experience through state-of-the-art technology, unmatched programming and industry-leading customer service to more ...


Zalemark's Shopping Network, Compralux(TM) Show to Air on DirectTV ...

With our dedicated web site, dual-language call center, and order management system, Compralux™ is able to source many different products with a built in distribution in all venues. About Compralux™- The ... With a strategic media and marketing ...

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