Posted by Anonymous
Been on the phone over 1 hour and still can not get answers, all I won't is everything channels with all the movie channels, how hard is that?? V
DIRECTV customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from DIRECTV.
15
Nov
25
Apr
Posted by Anonymous
I was told when I switched from Cox that your service would rarely go out your service goes out at least 10 times a day so far today from 9:30 AM until 10:30 it has gone out 15 times always saying looking for a signal. I called customer service English is not the person's primary language and I suppose just like life lock it's in the Philippines. I work all week and look forward to watching TV on the weekends but your service never gets through a movie. I'm also a senior citizen an your company is taking advantage of the elderly
13
Apr
29
Sep
22
Sep
16
Aug
Posted by Anonymous
I have no way to contact customer support and have been trying since it was installed. I never received a customer sat survey and the number on the form doesn't answer. I am requesting another remote and was told I would receive a couple hundred dollars for signing up. Please can someone act responsibly at Directv.
09
Aug
Posted by Anonymous
We signed up on directtv with assurance that we would have our local abc, nbc, and cbs channels. That lasted about 10 days. We have not had them since. When we tried to cancel membership we were told we would have to buy out the two year contract. Directtv is a group of liars, crooks and thieves. I now have college football coming up with no access to the games. I am telling everyone I know what crooks they are and will sever all contact with company when contract expires. Anyone that reads this, beware of a company I'd liars and thieves. Frank Powers, Greenville, Mississippi.
28
Jul
12
Jul
Posted by Anonymous
DirecTV notes (Appointment was made Wednesday afternoon for Thursday, July 11 between 4 and 6 PM
I was contacted 4 times Thursday morning, 3 texts and 1 phone call to remind me a tech would be at my home between 4 and 6 PM Thursday afternoon, the 11 of July.
I called at 4:45 to verify that he was going to show and I was told that he was on his way and would be at my home within 30 minutes and to apologize for the inconvenience, I was issued a $15.00 credit applied to my account. Again, I was just calling to verify that he was on his way, not looking for a freebie.
I called again at 6:15 because he did not show and again I was informed he was on his way by 2 different agents that he would be here any moment. Randy was the first agent's name and again by his supervisor who's name Marc. By the way, Marc stated that the appointment was set up for 4 to 8 PM, not 6PM. I informed him "Not according to my 3 texts and 1 phone call" He quickly covered his incorrect information by stating that the Tech must have changed it to 8 PM, which is really confusing to me if the tech was told that the appointment was on "HOLD"
7:50 PM, still no show. I contacted DirecTV again and talked to Nico (spellings?)after I waited for over 30 minutes. She informed me that the appt was put on hold so my questions are;
Why was my appointment put "on hold"?
Why was I not notified of this?
Who were these 3 agents blatantly lied to me about the Tech showing up at any moment, when in reality he never was going to show?????? Blatantly lied because the agents stated they were in contact with the technician when they obviously were not, because if they were they would have told me the appointment was on "HOLD"
And last, but not least Why was I punished and sent back to the back of the line for my future appointment (next Tuesday) because your company lied, deceived and generally mistreated me in every way possible
All this can be verified by simply looking at your internet logs you keep for your "Chat Room"
I simply want to know why this happened and don't want to hear "I don't know" which is all I have been hearing thru this whole debacle!
29
May
23
Dec
Posted by Donamae clausen kutska
I requested a statement stating the amount for early cancellation saying it was for early cancellation. I received 3 statements with just the amount. I clearly said it had to say what it was for. If you want the money you must say early cancellation. How hard is that?
17
Sep
15
Sep
14
Sep
09
Feb
Posted by Anonymous
I have called two times and been on hold at least 10 minutes each time spoke with someone asking to have my NFL Sunday ticket canceled. They told me they needed to transfer me to customer service and proceeded to hang up on me both times. I want to cancel my Sunday ticket please cancel my Sunday ticket if you have any questions you can email me. Do not call me.
13
Apr
Posted by UPSETTING
I am a new unhappy Directv customer. Prior to 1/2/2017, I had Uverse (cable and wifi). I was convinced 12/29/2016 by ââ?¬Å?Directv Sales Representativesââ?¬Â? at Walmart about an amazing deal; I will get a $200 Walmart gift card for switching to Directv. After three times of listening to the sales pitch I agreed. I had to get on the phone at the point of sale and was charged 19.95 (bill statement states: at the point of sale for the hd receiver and promised a $100 Visa gift card to reimburse the 108.16 ( I did receive the $100 Visa gift card, thank you).
Then on 1/2/2017, installation happened. I spoke with customer service to cancel Uverse (Uverse was not cancelled when requested). Then my wifi was suspended on 2/9/16 and also found out my uverse was never cancelled when I had made the request.
I chatted with customer service on
During this chat, I was told someone would call me within 10 minutes to take off the 49.00 restoration fee, I NEVER got a call and it is still there.
I was told and persuaded about a deal for wifi $60 a month and would combine with my $60 a month Directv, if I received a tablet for $1.08. I stated I did not need another tablet, but had to pay 1.08 for the tablet in order to get the $60 a month wifi. I finally agreed upon being PROMISED ONE MORE TIME: my bills will be combined and I will only have monthly charges of $60 for wifi and $60 for Directv plus tax. These were false promises.
I have to log into two websites: one website I have a 31.27 balance that is due AND I am getting charged $10 a month for the tablet I was promised would not have any charges, please refer to the chat record below, never stated a $10 month charge. AND the second website states I have 172.98 balance that is due. I need this fixed and explained in writing.
Now for the initial promise of the $200 walmart gift card, I have never received. I am eligible for this because:
1. I ordered Directv services within the stated timeframe with a 24 month Directv agreement, through Wal-Mart.
2. I had Directv system installed within 30 days of placing my order, and
3. I completed, signed, and mailed in the requested form before the deadline date.
I called 800-508-1232 it stated you received the request on 1/9/17 (this is the 100.00 visa gift card, I was promised to reimburse me for the 108.16 and I DID received this, thank you). You received a request on 1/14/17 (200.00 Wal-Mart card) to this day (4/13/17)it is still process.
Somehow on March 20 2017 I was able to talk to a person and she said she would send the request for the 200.00 Wal-Mart card to their office and they would call me within 24 hours (I NEVER REC A CALL). And now 800-508-1232 is stating you received the request on 3/21/17 and of course it is still processing. I was given the 800-531-5000 number to call regarding the 200.00 Wal-Mart gift card and they said they had no idea what I was talking about and there is nothing in the system about a Wal-Mart gift card.
I want a status update and answers in writing.
I was really hoping and expecting great things with ATT. I am in the process of switching my cell phone service (3 phones) to another carrier. I have been with the same carrier since 2003.
05
Feb
19
Jan
Posted by Anonymous
Your customer service is the worst I have ever encountered! Your call center in the Philippines sucks. The people there can't do anything to correct mistakes. I have been charged for 6 months for movie channels I told them when I signed up that I didn't want, but they added and I have been charged for. I keep calling to get this resolved to no avail. These channels keep mysteriously appearing and I keep getting charged for. THis needs to be rectified immediately!
04
Jan
Posted by Anonymous
So sorry we ever switched from Cox. Now we are stuck in this contract for another year. Almost ever month the price goes up. The Customer service is terrible. I was on hold for 15 minutes, I wanted to take off Showtime and she told me we didn't have Showtime. I told her I did not want it and did not want to be charged for it... she didn't have a clue. Going back to Cox first chance we get.
17
Nov
Posted by web7563
Although reasonably competent in the past, our most recent interactions with DirecTV customer service fell far below all customer service standards.
Previous payment agreements were invalidated without notification of intention. A substantial amount of money was removed from our bank account without our authorization despite our being told that the previously proposed payment schedule was acceptable, and charged for equiptment that was sent back earlier this month per DirecTVs instructions.
Not only was the representative unforthcoming with pertinent responses to our queries, she also became rather flippant about the severe inconvenience to us from
the abrupt seziure of our funds.
The consistent degredation of company accountability and the reprehensible quality of customer service deters me from considering both engaging your services or recommending it to anyone, ever
28
Oct
26
Sep
Posted by Anonymous
On Sept 19, 2016 I ordered A Direct tv package and a one time set up fee of 21.55 was taken out of my bank account which was fine but, for some reason it was taken out two more times that same day I need these monies put back in my account now. I cannot get any answers buy telephone. The direct tv account no. and my phone . Awaiting to hear from someone.
23
Sep
Posted by Tom
You know I have been with Direct TV Since the beginning ,
Prices have gotten way too High, and dealing with overseas customer service is very
Painful, There English is terrible and I now wonder why I stay with Direct TV??
With all the competition out there I think its time to look at another alternative?
Tired of paying Premium prices for tv shows that are anywhere between 20-40 years old! My experience dealing with customers services teams is NEVER a good one!
02
Sep
Posted by ANN
They LIE! If you receive an offer in the mail they will never follow thru with it. Example- I received a "Sign up for Service Get $200 Visa Gift". The customer service rep explained to me that I would receive the Card in the mail in 4-8 weeks. I never received it. So I called back and they said it was in the Mail. Then when I called back today they explained to me that I had to go online to www.directtv.com to receive the card. I got off the phone did what she said and received the message "Per our records you are not eligible to redeem for a reward at this time". I then called back and asked to speak with a Manager who told me they tried to contact me to let me know I was not eligible for the offer-EVEN THO THATS PART OF THE REASON I SWITCHED FROM CABLE! I asked to speak to her manager and she said she was the highest Manager! Then was extremely rude and hung up on me.
