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We flew from London to Quito, transit in Amsterdam.

The KLM customer service in London was horrific, no queue control with passengers all over the place trying to check in their bags, customer service agent didn't know what customer service meant, it didn't exist in her vocabulary!!!
Ended up arguing with the senior agent that I was disgusted by everything I had seen organised. She didn't even care what I said!!!

KLM, DO YOU UNDERSTAND THE MEANING OF CUSTOMER SERVIE!!!!!!OR DO YOU JUST RECRUIT ANYONE FROM THE STREET THAT IS LOOKING FOR A JOB?????!!!!
WHERE IS THAT EYE CONTACT AND SMILE, POLITENESS TOWARDS THE PASSENGER!!??

Unfortunately after taking off from Amsterdam(1.5 hrs transit) we arrived in Quito and went to baggage claim!!
After waiting 45 mins we understood that one of our checked in luggage hadn't left Amsterdam airport!!!!
COOL OR WHAT!??!

So I have been ringing and ringing and ringing and ringing KLM, the number that they gave me at the airport here in Quito, and guess what folks, they DO NOT KNOW WHERE MY LUGGAGE IS!!!!!!
IT IS IN AMSTERDAM ALRIGHT!!!!THAT IS WHAT THEY TELL ME!!
WELL, WHAT THE HELL IS IT STILL DOING IN AMSTERDAM KLM???!!!!
I AM NOW IN QUITO, MY 3 YEAR OLD DAUGHTER HAS NO CLOTHES NOR SHOES,MY WIFE HAS NO SHOES!!!

WHY IS IT THAT THE SERVICE HAS DROPPED???

I DO NOT REMEMBER KLM BEING LIKE THIS!!!
I HAVE FLOWN KLM SO MANY TIMES AND THIS WAS THE WORST OF ALL!!
AND NEVER AGAIN IN THE FUTURE!!!!!!!

SO WHAT, YOU THINK A GOOD SERVICE MUST BE GIVEN IN THE AIR BY THE CREW, BUT NOT ON THE GROUND!!??
IS THAT HOW KLM THINKS NOW???????


LADIES AND GENTLEMEN OUT THERE IN THE WORLD, IF YOU DO NOT WANT TO BECOME A VICTIM,AVOID KLM!!!!!!!!!!!!!!!


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