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I travelled from London Heathrow to Amsterdam on SAt 04th Jan on KL1002 with overnight in Amsterdam and then onto Atyrau Kazakhstan on 05th Jan on KC904. I have been commuting this route fro the past 18 months and each flight my luggage is processed from Atyrau to London Heathrow and from Heathrow to Atyrau, on 04th Jan KLM advised me in London that they could not process the luggage to Atyrau from Heathrow I had to collect my luggage in Amsterdam. Yet some of my colleagues travelling the same route had their luggage processed straight from Heathrow to Atyrau and some had same experince as myself. Can you please davise why this has happened as it is a big inconveniance and I want to ensure that it does not happen again as I travel back to the UK every 6 weeks by same route.


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