Read the reviews below to see the experience other people have had when dealing with customer service from Cuisinart.
Recently bought Airfryer Toaster Oven (CTOA-122). Love all the features, but I'm terribly disappointed with the baking pan. After only three months, the pan is discolored, rusty-looking, and difficult to get clean (even with steel wool scouring). Not the quality
I've come to expect from a Cuisinart product. Is a replacement available? Thanks you.
We have had several Cuisinart DCC-1200 coffee makers over the years as they make great coffee and are a reliable machine. We purchased our most recent machine a few months ago and it has been a great machine with the exception that the calibration numbers on the side of the carafe have worn off. We have never had this problem with our other carafes and so I called Cusinart. I was told by their represenative that this was not a manufacturing issue on the part of Cuisinart, but that it was a problem with dish detergents changing their ingredients due to Covid. Really??? The Covid card. We have been using the same dish detergent for years and we find this excuse unbelievable. We will think twice before ever purchasding another Cuisinart Product.
Purchased a $200 ss15 coffee maker that is leaking and clean light never shuts off within the warranty period. They want me to cut the cord off the coffee maker, send them a picture before they will replace defective coffee maker. This is ridiculous and is horrible customer service and product warranty. I'll have to purchase another coffee pot and wait 20 days for them to process the return and send me another coffee maker. So disappointed!
Cusinart Coffee center SS-15 Clean light will not shut off
This is a minor issue, but this coffee center is just about 6 months old, and this is clearly a defect, I've ran he cleaning cycle at least a half dozen times according to the instruction manual. The clean light never turns off. The only guidance is to just keep re-runing the clean cycle over and over again.
My comment is regarding the warming plate in your coffee makers. I have been a loyal customer of Cuisinart drip
Coffee makers for many years and I have been always satisfied with the quality and durability of your product. However, the last 2 coffee makers I have bought showed a rapid deterioration of the warming plate. They start rusting within a matter of months. This was despite our compulsive efforts to avoid spills and not leaving moisture on the plate. As the warming plate deteriorated so did the product's ability to keep the temperature in the carafe. I read multiple Google reviews where other customers had the same complaints. Your failure to respond to customer complaints led my family to buy another product which now sits on my kitchen counter. Congratulations to you for going above and beyond to lose customers.
After 3 months of trying to return a defective air fryer - toaster oven and getting the same information each time about how ups would pick it up, it never happened. I spoke today to Frank, a service manager who spoke to me as if I were at fault. He accused me of interrupting when he proceeded to do so frequently. Then he told me exactly what I was told before. I said this time ups better come or I would junk it. Well'” then I received more diatribe. You should listen to the conversation. I have never had such a rude representative. He needs more training. At least all of the other people I talked to were polite. And I think I have very good reason to be frustrated. Jean Israel
Cuisinart Customer ServiceÂ
I am writing because over one-year ago I asked for my Food Processor blade to be replaced due to recall. I was especially affected because in June 2016, when a piece of the blade unknowingly broke off in some nuts I was grinding and I lacerated my finger when I was removing them from the machine. I was not aware at that time these machine were going to be recalled due to the blades. Since I have waited one year and still no blade I am asking Cuisinart to send me a comparable food processor. I was using my machine 2 to 3 times per week and am disappointed that for more than one year haven't been able to use this at all. Here are pictures verifying I have the Pro Classic Cuisinart Food Processor.
Please send me a new machine immediately as this has drastically prevented what I can do in my kitchen and I think a one year wait is more than enough time.
Jennifer Taghavidinani
Called customer service about my Cuisinart Convection Microwave Oven with Grill, that is less than one year old. At times it gets real hot and the unit shuts off all power. You have to wait 20 -30 minutes for the unit to cool and it will power up again. This has happened enough times that I believe it is a problem. I called customer service and after a very long wait, I finally got a person on the phone who seemed to know nothing about this unit. He put me on hold to ask around the office if anyone heard of this problem. When he came back on the phone, he said I would have to send it to them for diagnosis on why it it doing this. I asked him if he ever had this issue before and he said no. I find that very hard to believe. I just told him I and not sending the unit in at my cost to find out what is wrong with it. I thought surely they would have referred me to a technition who may know what he is talking about for some idea on why or what I may be doing wrong. Didn't happen. I will most likely go buy another oven, from a different manufacturer than Cuisinart. This is the second kitchen item we have had now that failed in less than one year. To those out looking for kithchen items, I would strongly suggest looking around. The failure rate, and unknowledgable service staff says it all for me
I have a cuisunart coffee/kcup comvo it is brand new 200.00
Was a gift to me. It scalded my hand and sprays steaming hot water and coffee out of the k cup side. It never worked from the get go. It spits steam out even after you turn it off. It scalds every regular pot of coffee u make and tastes like it's been cooking all day. Called company over a week ago I was told I'd get a call back in 3 days, NOT A PEEP. I called them today, got NO WHERE!!!! They want me to not only send this bad one bs l ( happy to) but without guarantee of a refund or a replacement one.
Then they ask on this questionnaire for my SSN & DOB
now please explain to me why I should give then my private info for an exchange or refund? They do not need that info that's ridiculous and at this stage looks like it's going to turn into a small claims case against them for this. The product is dangerous and a fire hazard to top it off. You get nowhere but the run around with them. And today I got just as far and told tjey forward an email about my concerns.
ARE YOU SERIOUS CUISINART???? You tell me to wait so I've waited, now since I've been without a coffee maker I'm going to go buy another brand prob cost 40 & wont burn me and it'll make good coffee. I DEMAND A REFUND OF THE $199.99 plus tax for this pile of less than par junk that not only causes bodily injury but a total worthless product. Due to the lack of response from this company I will never purchase any other products from this company again, I highly recommend others don't either because you can't get any of the warranties honored and all you get by calling is told call back in 3 days and check the status of your request. UNACCEPTABLE!!!!!!!!!!!!!!!
9 days waiting for a response and told to call back again this is exactly what companies do when they refuse to acknowledge poor products. This unit is a hazard and it's only a matter of time before someone suffers a serious burn or worse!!! The company is completely unresponsive and the customer service just takes your info and emails it off to a mystery person...
I have called for a replacement blade January 9, 2017 I was told it would take about six months it's already August 1 and I haven't heard a damn thing I think that is a stall tactic from Cuisinart and they're not going to give us blades this company should be shut down
I ordered a replacement bowl for my cuisinart work bowl over two months ago...still waiting. Customer service refuse to deal with customers who have bought from the web store, the web store number does not answer, neither tracking numbers nor order numbers work on website. There is no customer complaints possibility, no interest in actually delivering a product that was paid for, nor any shame in making it impossible to get one's money back.
I have an 9-10 yr old Cuisinart Grind and Brew thermal automatic coffeemaker, Model DGB-650, serial # 01006C. I makes wonderful coffee. I clean it with vinegar water every week as directed. After yrs of service, it stated to toss the gounds of coffee all inside the machine. after talking with customer service, I suggested that my old machine might need new grinder and lid parts. Shonta, Cuisinart agent for customer service, said she would send me complimentary new parts. The parts arrived within 5 days rather than the 10-14 days as advised and my machine is working as before.Shonta was very polite and helpful. I have nothing but good things to say about my experience with customer service.Give it 10 stars!
We bought a Programmable Cuisinart Coffee/hot water maker Model CHW- 12. 12/27/16. It's been working just fine until two days ago. I set it to automatically come on at 7 am, but it doesn't and the clock jumps forward in time. This is my 3rd cusinart and never had this happen before This should be under warranty.
own 11 cup food processor for year and a half. when using grating or slicing discs, bowl pulls to the side, and chipped the bowl. happened not long after I bought it, just lived with it. however, happened again yesterday and chipped again. bowl does not snap into place, cannot use processor as is. have always been kitchen aid person (have mixer 47 years) should have stayed with kitchen aid. can be reached 5/10/2017
I received my replacement blade but it is a piece of crap. I have attempted to make pizza dough, which I made for 16 years with my old blade, but now the blade never longer stays down and the dough goes up the shaft. It is impossible to clean upend I lose part of the dough. Obviously your "precise manufacturing processes" aren't very precise. I will never buy Cuisinart again. Why did I have no problem with my blade for 15 years and all of a sudden there is a problem with the blade?
I filed a claim for the faulty blades on my 2 food processors on January 16, 2017 and was told it would "take a while". On February 4, 2017 I received an email stating they are still working on my replacement blades, but offered me a cookbook which obviously would not have recipes using the said blade/blades. Is this your idea of customer service?
After being notified by COSTCO of a problem with the Cuisinart Food Processor I purchased from Costco, I followed through as recommended and made an online request for recalled blade replacement. It has been almost 2 months. I have not received the replacement blade nor have I been contacted by Cuisinart. Also, I am going to send this message to COSTCO. Maybe the "big guy" who sold me your product will have some pull.
Dec. 14, 2016- made an online request for recalled blade replacement.
Dec. 22 received an auto BS reply "soon"-- I wrote, and got "working hard for you" but was given NO DATE.
Wrote back ([email protected]) asking for DATE and on Jan. 2 got email saying, So sorry, it was the holidays-- "2-4 weeks after the new year" you will get a new blade.
It is now 4+ weeks after that email (I wrote back to them again). Don't hold your breath...worst recall response EVER.
50+ days into their Blade recall... AND NO BLADE, no email update.
NO MORE CUISINART PRODUCTS FOR ME
Cuisinart customer service is HORRIBLE!! I have been on hold today for a total of over 2 hours. The first time was 1:15 and was then disconnected. I have a 14 cup food processor with a blade recall issue and a broken bowl cover. They sold me a replacement bowl cover but failed to tell me that it won't work with my old bowl as they changed their plastic and manufacturing. Said I had to spend another $46 plus s&H in order to buy a bowl to work with my replacement cover. Even their supervisors are the most incompetent customer service representatives I have ever dealt with, especially TASHA.
Help! Horrible Customer Service! I Have Waited On The Customer Support Tel # For Over 2 Hours Today And 1 Hour Yesterday Regarding A Cappucino Maker That Is Under Warranty. Unacceptable! When You Finally Talk To To Someone They Have Different Information Than What The Last Representative Told You!
