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I have a cuisunart coffee/kcup comvo it is brand new 200.00
Was a gift to me. It scalded my hand and sprays steaming hot water and coffee out of the k cup side. It never worked from the get go. It spits steam out even after you turn it off. It scalds every regular pot of coffee u make and tastes like it's been cooking all day. Called company over a week ago I was told I'd get a call back in 3 days, NOT A PEEP. I called them today, got NO WHERE!!!! They want me to not only send this bad one bs l ( happy to) but without guarantee of a refund or a replacement one.
Then they ask on this questionnaire for my SSN & DOB
now please explain to me why I should give then my private info for an exchange or refund? They do not need that info that's ridiculous and at this stage looks like it's going to turn into a small claims case against them for this. The product is dangerous and a fire hazard to top it off. You get nowhere but the run around with them. And today I got just as far and told tjey forward an email about my concerns.
ARE YOU SERIOUS CUISINART???? You tell me to wait so I've waited, now since I've been without a coffee maker I'm going to go buy another brand prob cost 40 & wont burn me and it'll make good coffee. I DEMAND A REFUND OF THE $199.99 plus tax for this pile of less than par junk that not only causes bodily injury but a total worthless product. Due to the lack of response from this company I will never purchase any other products from this company again, I highly recommend others don't either because you can't get any of the warranties honored and all you get by calling is told call back in 3 days and check the status of your request. UNACCEPTABLE!!!!!!!!!!!!!!!
9 days waiting for a response and told to call back again this is exactly what companies do when they refuse to acknowledge poor products. This unit is a hazard and it's only a matter of time before someone suffers a serious burn or worse!!! The company is completely unresponsive and the customer service just takes your info and emails it off to a mystery person...


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