Toys R Us customer service

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Customer Service

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User Reviews

Posted by Denisse


Last week I went to toysrus (Norwalk.Ct) to buy a gift for my best friend. Since the article was not in the store we needed someone to help us sort it online. When we went to the customer service person who checked us in was extremely rude. She just did not want to help, his name Denisse.
It is important to locate staff within the store, if you want someone in customer service that is friendly is someone who really wants to help clients.
I think Denise needs a training service.

Posted by Suzi


I can't say enough about the store manager,Bill,at the Toys R us,in Merriville,In.He is always helpful,and goes out of his way to assist me.As a 67 year old Grandmother of 3,he always comes over to talk to me,and asks if he can help.I was in the store,recently,and asked where to find the Fisher Price bubble lawn mower,that was on sale for a great price! I bought 2,for my almost 2 year old grandsons.Bill went to get them,and held them at the service desk.He also helped me on a return,and exchanged the product for a new one.Then he walked me over to find the die cast Cars products.He and another employee,Jerry make my shopping a breeze! I live in Munster,so it is a half hour drive,but I find the customer service at this store,excellent,so I drive to Merillville,rather than shop at the Target,that is closer Please recognize this employee,as he does his very best! I worked in customer service at Big Lots for 17 years,so I know what good customer service is!

Posted by Anonymous


I do not believe we will ever shop at Toys R Us again. We drove out of our way to spend 100 dollars to qualify for a free toy with that purchase.At purchase they said that they did not have any at this time and that they would mail it. When it did not come in the mail I called the store and they said I had to call 1 800 Toys R Us. When I called that number I was told that you only get the free toy while supplies last. Of course I was told this after I spent the 100 dollars. Next time I will drive to a closer store and just buy the toy. Better yet, buy it on line. That is so dishonest! Way to go Toys R Us! You made my son realize stores do lie just to get you to come in and buy their stuff.

Posted by Anonymous


My child and some friends recently got hired for the holiday season. Although I am happy they got hired I feel the store managers are taking advantage of these young adults ( most are 17-19 years old with this being their 1st
Job). They work 9 hr shifts with hardly a break. Now that the store is open 24hrs they put them to work with only
5-6 hours between shifts. Yes they are young and need the experience but be fair this company has a reputation for providing great customer service...how about the employees Store #6390

Posted by Anonymous


I just completed my second conversation with Customer Service.

I was thrilled to be able order items online for Christmas and have them delivered or for pick up at a store.

On Dec. 2, I ordered a Ergobaby carrier which offered a free liner ($25 value). On Dec. 15, I opened the package and found no liner. Called Cust. Serv. and talked to a supervisor and expressed my disappointment in not receiving the liner. After a discussion, she said she would give me a $25 cert so I could either order the liner online or pick it up at the store. She gave me a reference number but since I was driving, I could not write the number down. She said she would email me the number and information re. our conversation.

It is now Dec. 20, and I have not received an email from her. I called Cust. Serv. again today, and was told they do not have any record of that call.

I am very disappointed that I was lied to. Actually, duped and made a fool of, since she said one thing, making me feel like a valued customer, then did nothing.

I have shopped for years at Toys R Us and loved taking my grandchildren there. However, I will no longer do business with a company that operates this way. It may only by $25, but you have lost much more than that from me and from friends with whom I will share this experience.

Phyllis Larned

Customer Service Ratings

Based on 307 votes.

2.9

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Corporate Office

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Hours of Operation

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Toys R Us customer service news

Toys'R'Us Hiring 45000 Holiday Temps

“With traffic in our stores and on our e-commerce site peaking in the weeks leading up to Christmas, our expanded holiday workforce plays a vital role in delivering exceptional customer service and providing memorable shopping experiences,” the No.


Price Matching Criticized From Wal-Mart to Toys 'R' Us

While Wal-Mart said store workers would receive “extensive” training “to ensure the price-match policy is executed consistently across all stores,” that hasn't happened, said Richard Hampton, an overnight customer-service manager at a Wal-Mart ...


Family Tablet Deals at Toys R Us - Samsung Galaxy Tab 3 Discounted, But ...

Mayday, for those who aren't aware yet, allows users to get a customer service representative on video chat within a few seconds' time, allowing for the closest thing to instant customer assistance for questions and issues. The good news is that both 7 ...

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