Toys R Us customer service

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Customer Service

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User Reviews

Posted by Mipnt23

I tried to order a product from your website. It kept telling me the billing address is wrong. It was not wrong. Then when I went to go look on my bank account. I see you charged me twice no conformation number or anything emailed to me.

Posted by Anonymous

Hi My name is maria de chulo ..I register one item the I buy it in toysrus I do everything they ask me but I not recibe any label for return the item is kurio 7s table for kid I have my confirm number is I don't have printed so can mail me the label to send it back I buy the insurance for the item too so please i need answer ...thanks you my number is

Posted by Anonymous

We applied for a rus card and never heard from the company.we have great credit and actually do not even use credit cards but the service was totally unprofessional and we spend a lot of money there.From now on we will order our legos from the lego company.

Posted by Denisse

Last week I went to toysrus (Norwalk.Ct) to buy a gift for my best friend. Since the article was not in the store we needed someone to help us sort it online. When we went to the customer service person who checked us in was extremely rude. She just did not want to help, his name Denisse.
It is important to locate staff within the store, if you want someone in customer service that is friendly is someone who really wants to help clients.
I think Denise needs a training service.

Posted by Suzi

I can't say enough about the store manager,Bill,at the Toys R us,in Merriville,In.He is always helpful,and goes out of his way to assist me.As a 67 year old Grandmother of 3,he always comes over to talk to me,and asks if he can help.I was in the store,recently,and asked where to find the Fisher Price bubble lawn mower,that was on sale for a great price! I bought 2,for my almost 2 year old grandsons.Bill went to get them,and held them at the service desk.He also helped me on a return,and exchanged the product for a new one.Then he walked me over to find the die cast Cars products.He and another employee,Jerry make my shopping a breeze! I live in Munster,so it is a half hour drive,but I find the customer service at this store,excellent,so I drive to Merillville,rather than shop at the Target,that is closer Please recognize this employee,as he does his very best! I worked in customer service at Big Lots for 17 years,so I know what good customer service is!

Customer Service Ratings

Based on 309 votes.


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Toys R Us customer service news

FP International helps Toys R Us deliver toys across Europe

Every Toys'R'Us employee does his part to provide the best possible service in price, product range, customer service and friendliness. This is why we work with strong partners who are on the same page and for whom a happy customer is the ultimate ...

Price Matching Criticized From Wal-Mart to Toys 'R' Us

While Wal-Mart said store workers would receive “extensive” training “to ensure the price-match policy is executed consistently across all stores,” that hasn't happened, said Richard Hampton, an overnight customer-service manager at a Wal-Mart ...

Family Tablet Deals at Toys R Us - Samsung Galaxy Tab 3 Discounted, But ...

Mayday, for those who aren't aware yet, allows users to get a customer service representative on video chat within a few seconds' time, allowing for the closest thing to instant customer assistance for questions and issues. The good news is that both 7 ...

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