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After 3 months of trying to return a defective air fryer - toaster oven and getting the same information each time about how ups would pick it up, it never happened. I spoke today to Frank, a service manager who spoke to me as if I were at fault. He accused me of interrupting when he proceeded to do so frequently. Then he told me exactly what I was told before. I said this time ups better come or I would junk it. Well'” then I received more diatribe. You should listen to the conversation. I have never had such a rude representative. He needs more training. At least all of the other people I talked to were polite. And I think I have very good reason to be frustrated. Jean Israel


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