Posted by Anonymous
I was just at the store in Falls Church, VA. I was put on the wait list and waited 30 minutes which was fine. I was watching the saleswomen work really hard with their customers, helping them try on several pairs of shoes asking questions to get their customers the right shoe. When it was my turn the guy was not really interested in helping. he did scan my feet and fitted me for the shoe inserst. He said black because I am on my feet all day( last time I got the blue). Then he was taking me to the register, I said I also wanted shoes. He asked which kind and I said I wanted to try the Cloud. he was no help, I have never tried them and wanted to know more. He gave the shoes and told me his next customer was here and left. I go to Roadrunner's(VIP Member) for the service and advice. I left and felt like my time was not important. I got home to buy online to use my $60.00 and they did not have them. the experience was bad enough for me to get them elsewhere online. Everyone should get the same service in a store that is geared to service.