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My comment is regarding the warming plate in your coffee makers. I have been a loyal customer of Cuisinart drip
Coffee makers for many years and I have been always satisfied with the quality and durability of your product. However, the last 2 coffee makers I have bought showed a rapid deterioration of the warming plate. They start rusting within a matter of months. This was despite our compulsive efforts to avoid spills and not leaving moisture on the plate. As the warming plate deteriorated so did the product's ability to keep the temperature in the carafe. I read multiple Google reviews where other customers had the same complaints. Your failure to respond to customer complaints led my family to buy another product which now sits on my kitchen counter. Congratulations to you for going above and beyond to lose customers.


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