Cuisinart customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Cuisinart.

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Viewing Cuisinart customer service reviews 26 - 50 out of 102
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30
Dec

Posted by Anonymous


on 12/30/16 at 11:59AM

We just ordered a Cuisinart slow cooker which came two days ago, I am very disappointed in this product. It is PSC 350 and I used it last night but the lid doesn't fit right at all big gaps at each end. We have previously bought Cuisinart but this will be the last, it's so cheaply made and guess where it's made? Of course more Chinese crap. I have been trying to call all day and all I get is a busy signal. Terrible customer service. Will never buy Any more Cuisinart products and I have more reviews to write. Sheila S

28
Dec

Posted by Anonymous


on 12/28/16 at 1:53PM

I Completed A Cuisinart Blade Recall Form And Was Given A Service Notification Number Rcb-15051525. I Have Not Received A New Blade And Cannot Reach You At . Line Is Always Busy Or It Says Because Of High Volume Of Calls My Call Cannot Be Answered. How Do You Get A New Blade?

19
Dec

Posted by Mauricedlevy


on 12/19/16 at 3:13PM

Unable to reach customer service to inform them of important safety problem.
I have a cuisinant mini prep plus, it is not in the recall list. Model 70625S. But the plastic in the bade is cracking. Same problem as the recall.
If cusinart will send me a return mailing label, I will send them the blade so they can see for themselves.
Maurice Levy

18
Dec

Posted by Anonymous


on 12/18/16 at 7:13PM

I called and listened to advertisements for 10-15 minutes. At the end was told that this number did not work for my area. Gave me another phone number. No ads but said that number was not good for my area. I was ready to chew nails. I did go online and it worked but I'm still livid.

16
Dec

Posted by Anonymous


on 12/16/16 at 2:40PM

Just used the blade recall website. It worked quickly and easily. Not sure how their delivery will measure up with the quantity they will be replacing.

15
Dec

Posted by Anonymous


on 12/15/16 at 6:27AM

on hold for over 40 mins is not good customer service if you do not wish to be contacted, why post " contact info" and keep repeating how important my call is. even your verification letters ar near impossible to decipher

14
Dec

Posted by Anonymous


on 12/14/16 at 9:26AM

Impossible to reach Cuisinart to request replacement blade under recall. UNACCEPTABLE.

14
Dec

Posted by Anonymous


on 12/14/16 at 9:11AM

So frustrating in trying to get through regarding the recall of food processor. Original phone # to report same is not in service...... Why can't we go through the website and get our replacement . I have the DLC-10. Would appreciate a response. TYIKP

14
Dec

Posted by Anonymous


on 12/14/16 at 8:14AM

I am trying to report my cuisinart that has the riveted blade model DLC-5. Can not get through on Phone or internet as other consumers. Need a replacement blade. Very frustrating to keep trying to get through.

14
Dec

Posted by Anonymous


on 12/14/16 at 8:07AM

I am trying to find out how to report I have a Cuisinart food processor DLC10 that is under recall in order to receive a new blade. Cuisinart cannot be reached by website or phone in order to do this as directed on news reports. Please advise as to the proper procedure to obtain the replacement blade for the food processor.

13
Dec

Posted by Anonymous


on 12/13/16 at 9:26PM

How do I request a replacement blade for my DLC-8 food processor? Phone message says to send email or go to cuisinart.com. I cannot find an email address and the "Cuisinart.com" just hangs up. I have used the food processor for years and really do love it.

13
Dec

Posted by Anonymous


on 12/13/16 at 8:39PM

Please send me info on the recall. How do re Iurn to grt new blade .

13
Dec

Posted by DJ


on 12/13/16 at 10:58AM

I starting using Cuisinart products about 20+ years ago. The only issue I have had is with the mini processors...I have already had to replace two, not because of the unit, but because of the blade component...the cheap plastic used to hold the two blades in place, in both units, crack after a few times of use. Granted, I do put the blade component in the dishwasher, only because the manual didn't say it was not recommended to do so. In fact, there are no cleaning instructions located any where in the manual. I have tried to work with Cuisinart, but the reps are unable to answer my questions, and kindly tell me I will need to pay for a replacement blade $15.00. Granted, $15.00 isn't much, but it is more the principle of the issue. No one has been able to tell me why the blades keep cracking, nor are they able to direct me to someone who can competently assist me. Ugggh!

13
Dec

Posted by Anonymous


on 12/13/16 at 8:34AM

RECALL

I have been trying to report my food processor biught at Bed Bath and Beyond but am unable to get through on the phone.

My model is DLC 2011CHB. Kindly send the replacement to:

Susan Bedil



Kindly acknowlede that you have received this notification:

14
Nov

Posted by Brigitte Trahan


on 11/14/16 at 6:38PM

About a month ago, I waited on the phone for 3/4 of an hour to be able to finally speak to somebody in your company.



I have bought 2 bread machines (the CBK200C in both cases), one in 2014 and one in 2015. Both of them are not working properly anymore depute a normal use.



The man on the phone took my address and said the company would send me what is needed to ship both machines back to you free of postage fees so they can be repaired or replaced.



I never received anything.



My husband is gluten intolerant and he cannot eat any bread except gluten free bread. We were counting on those machines and we need them. We payed almost 200$ for each of them. It's a shame that your product is breaking after a mere years of normal use but it is more of a shame that you should mock your customers like this.



Brigitte Trahan

01
Aug

Posted by Jimmerz


on 8/1/16 at 2:15PM

I have a Cuisinart Grind Central coffee grinder that stopped working after about 8 months with a 18 month warranty. I called on July 11 and after following vague instructions to get the product working again, I received instructions as to the return policy and a Service notification reference number. Then I was told that I would first have to pay to have the replacement shipped, first $10 and then changed to $2. I was told that I would receive the replacement in 7-10 working days. I called back today August 1, 2016 to see when I would get the replacement unit to discover that while they did have a record of the order that it hadn't been sent. I was given another service notification reference number and told I would receive a new unit in 7-10 days. I did receive an apology, but not much else. They did waive the $10 fee (which I had already been told was $2 by the earlier representative). I asked that they get me a return quicker, but there were no promises.

13
Jun

Posted by Anonymous


on 6/13/16 at 4:37AM

We bought a 10-cup Cuisinart coffee maker. We have had trouble every day getting it started. The off/on button does not work without the 1-4 cup button. Today it did not start at all. What are we doing wrong?

06
Jun

Posted by Biggy Ts


on 6/6/16 at 11:01AM

Today is 6/6/16 I will talk to someone at corporate today and find out if the Name Brand has been sold. I'll keep you posted on this site. Cuisinart appears to have gone south like so many outfits in the US. A waffle maker started this whole thing. It's a model WMR-CA and it stinks bad when it gets hot. A $30 purchase of junk that I can't get an answer about. (service sucks) to bad they ignore a person until they are pissed.

19
May

Posted by Anonymous


on 5/19/16 at 9:41AM

I have always been a big fan of the cuisnart products but I am so disappointed in the electrics skillet that I could cry.
Told my husbandI wanted it and he ordered it. It is not a low priced product by all means but I really wanted it.
The skillet doesnot keep its heat and I am constantly turning the dial to keep its heat. One end cooks faster than the other end. Returning the skillet is not an option since I have had it for 7 months and hate sending it back. (Husband ordered on line).
I am ready to just toss it and buy another brand for half the price. Any suggestions from you would be greatly appreciated.

19
May

Posted by Spiral


on 5/19/16 at 5:13AM

I bought a smart stick hand blender with a small processor attachment. I got the Cuisinart because they have a three year warranty. The part that has the motor that attaches to the stick blender and the processor bowl broke. I called them up and was told to send it back with $10 for shipping and handling. I took it to the post office and it's $14 to ship it. That's $24. For $29 I can get a new stick blender. I called up to ask if that would fit my processor bowl and they said no.I would not buy Cuisinart anymore.

29
Apr

Posted by markr


on 4/29/16 at 2:27AM

We have a Cuisinart DLC-2A Mini Prep that we have owned for several years. I was using it the other day to make some baby food for my son and the blade separated from the metal riveted housing, broke through the plastic container , cut me and landed 24 inches away on my coffee maker. My wife called and all you can Cuisinart offered to do was give us a 20% discount on a new item! Seriously!!!!!!!! Not sure what I am going to do at this point or whom I need to contact about this. Maybe I should think about other options I may have. Thank god my son wasn't near me or in my arms when the blade broke off threw the plastic housing and shot across my countertop. My injuries will heal as they all do however, I have zero faith in Cuisinart products at this point. I really have to think hard about my next steps.No stitches were needed yet, I probably will have a decent scar for the rest of life and the worst part is all Cuisinart can say is, would you like to order a new item for 20% off! I really expected more from them, I was hoping they would have at least replaced the parts. Moral of the story is, Cuisinart could care less about their customers and their safety! DON'T BUY CUISINART PRODUCTS THEY ARE DANGEROUS TO YOUR FAMILY, IT COULD COST YOU YOUR LIFE !

04
Apr

Posted by Anonymous


on 4/4/16 at 2:35PM

My Breadmachine Was Purchased In Nov. 2015. I Made 2 Loafs Of Bread, Now It No Longer Works. Store I Purchased It From Wont Help Me. What Can I Do To Get A Refund Or New Machine?

31
Mar

Posted by Diamondz


on 3/31/16 at 9:59AM

I would like to know how to work my waffle maker I bought it at a thrift store with no Manuel plzzzz help me I don't know what the numbers mean on knob

21
Mar

Posted by Ed


on 3/21/16 at 10:58AM

Directions are not clear. needs clearer illustrations. Looks like the clock should be back-lit, but it isn't. I've had a cuisinart coffee makers before that I liked very much, this one: model DCC-1100 is disappointing. Very cheezy.

18
Jan

Posted by Csp


on 1/18/16 at 11:35AM

Receiced a lasagna pan for Christmas this year, used the pan one time and it has warped!! I have been emailing back and forth with cuisinart customer service for a week now, with no resolve. They keep asking for a better picture of defect which is ridiculous. I also registered the product which apparently means nothing. They also want me to send them $7 for shipping if I send the pan back. Just horrible customer service and I will NOT be buying from them again.

Viewing Cuisinart customer service reviews 26 - 50 out of 102
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