John Deere customer service

John Deere is a manufacturer of construction equipment, lawn and garden equipment and diesel engines. John Deere has recently started offering financial services. John Deere offers phone support and a web page for frequently asked questions.

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Customer Service

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Phone: 800-537-8233

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User Reviews

15
Mar

Posted by David


on 3/15/18 at 7:18PM

Last Spring we purchased JD 8283 work boots from Maysville Harness in Maysville OH. After only minimum wear we found that the sole was separating from the uppers, We returned them to the dealer. Since he didn't have stock to replace them and they were needed for work, the harness maker stitched the sole to the upper. Now the sole is separating from the upper near the heal section were the Amish-man wasn't able to stitch because of thickness of material.

We realize that that this product is passed warranted coverage but we are very disappointed in your product. We are faithful John Deere equipment owners including farm and construction equipment and feel that john Deere has lent its fine name and reputation to an inferior product. Please call me at your convenience

19
Feb

Posted by Anonymous


on 2/19/18 at 4:43PM

How do I make a complaint about a part failure that I feel is premature? A cylinder head should last longer than 25 months. Of course the warranty is 24 months. :-(
How do I find out if there is a "factory recall" on this part? The dealer remarked that they have seen this problem before.

30
Nov

Posted by Slim


on 11/30/17 at 12:01PM

I retired in the beginning 2017 and my wife and sons bought me a John Deere D130 I purchased the JD D130 online brand new from Lowes and delivered. First, it almost fell of the truck the way the guys were trying get it off the truck. On the ground we are good, right? I signed and pushed in my yard until I could read the book. After going out to try my new tractor I noticed one of the bags has a rip in it, so I called Lowes and they said bring it back with receipt and they will exchange it. OK I paid for delivery but I want everything nice so off to Lowes and they exchange it. I get home and install it and start the tractor and hear a notice from under the hood so I open to find the battery was not attached, way to go John Deere? I go to Lowes expecting to find a bracket on the ones they have in the store and the guy tells me no John Deere cheeped out and uses a zip tie. So just wanting to get thing running I look at the ones on the tractors and go over and buy one and installed when I get home. A few issues but not that bad yet. Then all the sudden we go to use the 8-yard dump cart for the fourth time that carried nothing over a hundred pounds the first three times only to find a huge break in the plastic cart, this time however I call John Deere customer service and get the rudest young lady saying only call the distributor in your area, but I bought it from Lowes. OK I call and explain the cart is broken and the guy asks me did you get it from us? No Lowes, well call Lowes and click the phone is dead. I call and write several times and one of the emails I get back actually says that I should be dealing with a different company that has nothing to do with John Deere and even writes if I look on the label for the cart it clearly says not made by John Deere. Well that person was half right, it was from a different company alright but not the one she insisted I deal with. I call several times and finally get Hailey who identifies herself as a supervisor but does nothing about all our concerns. So again, I write into customer service and finally get a call from another man saying he is Hawley�s supervisor, but again offers no answers to our concerns. So, at the end of our conversation I ask why did you call and waste your time talking for ten minutes about NOTHING. Trust me everything I have written back and forth has been documented along with conversations to and from John Deere. In the end Lowes offed to replace the tub of the John Deere yard cart, not John Deere. It�s a very sad ending to a gift that was supposed to be a retirement gift and turned out to be a nightmare. I thought I had done my research before buying a John Deere, apparently, I didn�t do enough research to find John Deere could care less about the customer after they sell a John Deere product. Being retired does have some other advantages, I have time to write what really happens after you buy a John Deere, you should really be ashamed of yourselves.

16
Nov

Posted by princess


on 11/16/17 at 1:24PM

Boy do I hope that this review gets posted so other can read how they treated my husband who has a disability and all this tractor did was cause him more and more grief, so much so that I have placed the stupid John Deere D130 tractor up for sale and said we will find a tractor that has nothing to do with John Deere. I only wish they could see the pain they caused to a man that only wanted a John Deere for his retirement. Problem after problem after problem. Stay away from this company.

16
Nov

Posted by worst tractor ever


on 11/16/17 at 1:11PM

My only intention here to show that John Deere could care less about anything after they make a sale. Problems ever since we bought our D130. First the bagger kit had a rip in it and had to go back to store brand new and exchange for a new one. Then after starting had a rattling so why was that? Nothing holding battery down so back to store only to find out that JD only installs a zip tie to hold battery down. So, I bought a large zip tie of course at my expense. A few weeks ago, our dump cart JD 8 yard broke from top to bottom and JD told me to call local distributor who asked did I buy it from them, no so go back to Lowes. All in all, a horrible company with over ten emails and five calls. Stay away from John Deere. Nothing is John Deeres fault ever.

View all 110 John Deere customer service reviews »
Customer Service Ratings

Based on 277 votes.

3.1

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