John Deere customer service

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Customer Service

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User Reviews

Posted by Anonymous


It would seem with just about any product you can think of, you will have people disappointed. And only those people who feel wronged will take the time to write reviews. I'm breaking that rule I realize by starting with that. For the most part, I have been happy with my purchase of an X series mower from JD. I'm only in season two with the current model but I had a 1985 JD mower that finally had deck trouble and cost to fix did not justify fixing vs buying into another.
I am curious though if more complaints occur with big box JD tractors than dealer. It was explained to me that they were two different products entirely despite carrying same name.

Posted by Butterfly8


We bought American and we bought a John Deere and we thought we were buying quality. After sending for yearly maintenance we are told that after only less than 4 years of owning, that our tractor mower has a cracked transmission. We live in Pa and use this 5 - 6 months out of a year about once a week. We have 3/4 of an acre however, most of it is woods. It is going to cost $800 to $1,000 to repair. We are highly upset and disappointed in John Deere and our decision to buy American. It's a piece of junk and to find someone to talk to is useless. AND all their dealerships are closed. The last dealer wanted $200 to just pick up for service and they are only about 7 miles away. Disgusting and will tell anyone I know not to buy this product. Can John Deere at the very least please pay for the part?

Posted by Brenwhit


Would like to know why Home Depot in lake Geneva wisc and mt prospect il would have different prices? I shop both stores due to two houses in different states. Home Depot associate at lake Geneva blames you for a $300 dollar price difference model d140 48" riding lawn mower . If this is the john deer policy I will buy a cub cadet I find it hard to believe a company with such longevity would allow Home Depot to play such games with your product. Home Depot lake Geneva would only give me a phone number for your finance dept. Is this really your direction?

Posted by Anonymous


The Lady I spoke with on the phone 01/29/2014 by the name of Megan is a very nice person and an asset to John Deere. She is a good people person and has away of making you feel at ease.



Sincerely,



Russell A. Brown

Posted by waynejob


I have a 2008 3005 tractor with 40hrs! on it. bought in Montana. electrical went out on it. was 5 months out of warranty. they printed up a schematic at the dealer and sent me on my way. but bring it on in will spend $$$$$$.impossible to get in touch with a district manager. john deere says it can not give out that info. I am done with john deere and I am a ''buy american'' guy. will see what comes up.

Customer Service Ratings

Based on 274 votes.

3.1

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John Deere customer service news

CH Robinson earns John Deere supplier award

Suppliers who participate in the program are evaluated annually in several key performance categories, including quality, cost management, delivery, technical support and wavelength, which is a measure of responsiveness. John Deere Supply Management ...


Exide Technologies Earns Recognition as a John Deere Partner-level Supplier

Suppliers who participate in the Achieving Excellence program are evaluated annually in several key performance categories, including quality, cost management, delivery, technical support, and wavelength (a measure of responsiveness). John Deere ...


Elgin Industries Recognized As John Deere 'Partner-Level Supplier'

Suppliers participating in the Achieving Excellence Program are evaluated annually in several key performance categories including quality, cost management, delivery, technical support and “wavelength,” which is a measure of responsiveness. John Deere ...

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