GoPhone customer service

Find contact information for GoPhone customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest GoPhone customer service news.

Customer Support

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  • How to reach a live person:
    • Press 0 when recording begins, after initial recording. Then press 0 repeatedly until you finally get a live person.
  • Hours of Operation:
    • Mon-Fri: 7am - 9pm MST
      Sat: 9am - 6pm MST
  • Email:
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  • Customer service link:
  • Description:
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User Reviews

Posted by Anonymous


Can't ever get ahold of my boy friend I've witnessed the phone not ringing when I call and I keep getting hung up on by customer care when they try to test call his phone why is it so hard to get this taken care of and why does the number on this site not go to go phone it goes to contract att and then they have to transfer me this is so irritating I'm about to just get him a metro phone like me but isn't att supposed to be better than metro??? Very unsatisfied. I didn't pay all that money to be ripped of by att cause he can't even use the phone.

Posted by johnnymanicotti94


I gotta tell ya, I'm tired of not bein able to speak to a LIVE human being. I'm gettin charged for phone calls even though there is plenty of my on my phone acct. I'm ready to say the heck with this and find a different pay as you go service.

Posted by Jerry Tipton


The GoPhone pay as you go was to be cancelled, when I switched to rate plan. the 60.00 dollar amount is a debit on my credit card each month. calls were blocked on Dec 2nd.incoming and outgoing. until money was added to pay as you go account that I was told was cancelled.

Posted by Anonymous


Today my charges increased from 10$ a minute to 25%, and my account balance mysteriously dropped from $27 to $19. AT&T "support" says it's because of roaming charges, as I live near the border with Mexico. so they blocked the international roaming, and now ALL MY OPUTWARD CALLS ARE BLOCKED.

thanks for nothing, AT&T!! I will drop you asap.

Posted by GO PHONE


Thank-you For The Service Bob A.provided At My Home .i Rate Him A "10".please Let His Im Supervisor Charles R. Johnson Know. Louis F. Caliguri Att Customer.

Customer Service Ratings

Based on 452 votes.

2.3

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GoPhone customer service news

iPhone and LTE Coming to Pre-Paid AT&T GoPhone

For those who are interested in upgrading their service ahead of time, all that's needed is a call to GoPhone customer service to initiate the request. Going from no data service to LTE and HSPA+ is a significant upgrade, not to mention access to ...


AT&T's GoPhone Prepaid Service Gets New Plans, 4G LTE Access on June 21

After four hours on the phone with customer service, they told me that the new policy is to give data suspensions for high usage customers. I told them I don't stream movies or music (which is true, just lots of images from browsing reddit at work) but ...


New AT&T GoPhone PAYG and PYP Data Plans Surface

... from call center representatives, though the company has not finalized any unlimited data access changes for first gen iPhone users on Pick Your Plan.

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