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Called customer service about my Cuisinart Convection Microwave Oven with Grill, that is less than one year old. At times it gets real hot and the unit shuts off all power. You have to wait 20 -30 minutes for the unit to cool and it will power up again. This has happened enough times that I believe it is a problem. I called customer service and after a very long wait, I finally got a person on the phone who seemed to know nothing about this unit. He put me on hold to ask around the office if anyone heard of this problem. When he came back on the phone, he said I would have to send it to them for diagnosis on why it it doing this. I asked him if he ever had this issue before and he said no. I find that very hard to believe. I just told him I and not sending the unit in at my cost to find out what is wrong with it. I thought surely they would have referred me to a technition who may know what he is talking about for some idea on why or what I may be doing wrong. Didn't happen. I will most likely go buy another oven, from a different manufacturer than Cuisinart. This is the second kitchen item we have had now that failed in less than one year. To those out looking for kithchen items, I would strongly suggest looking around. The failure rate, and unknowledgable service staff says it all for me


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