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I have an 9-10 yr old Cuisinart Grind and Brew thermal automatic coffeemaker, Model DGB-650, serial # 01006C. I makes wonderful coffee. I clean it with vinegar water every week as directed. After yrs of service, it stated to toss the gounds of coffee all inside the machine. after talking with customer service, I suggested that my old machine might need new grinder and lid parts. Shonta, Cuisinart agent for customer service, said she would send me complimentary new parts. The parts arrived within 5 days rather than the 10-14 days as advised and my machine is working as before.Shonta was very polite and helpful. I have nothing but good things to say about my experience with customer service.Give it 10 stars!


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