Posted by Anonymous
I am not willing to pay for a fix solution plus I left my ph num to call me back 3 hrs ago and still no body has called. Try again while ago and after 8 minutes is telling me that there is a charge to solve my problem.NO THANKS
Consumer Cellular customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Consumer Cellular.
26
Mar
01
Feb
Posted by Sheila lofton
I've been a customer for ten years , have added family members and encouraged friends to sign up. I have never had such a hard time getting my phone activated , as I did this time. Target played pass around with me and it was very frustrating. I bought my phone in Farmington , but was told to take it to Northville store , when I got to Northville store I was going to be directed to Commerce store .....oh no ! There was no one who could help me at any store ! Unbelievable ! I found my way back to Farmington only to be told that my phone should have been activated before I left the store. I young man named Kelley , was determined to help me out of my situation. Thank you Kelly at the Farmington store # best customer service ever ! The phone tech at the toll free number was not able to help me , and that's her job ! Reliable workers are a dying breed.
17
Jan
Posted by Karen
On January 12, 2024, I contacted CC because my phones were in "SOS". After trying various fixes, I was told by CC tech rep that my phones were obsolete and I needed to upgrade them both.
I agreed, I was told that it would be $25.00 express fee. My phones began working the next day and I called Customer Service to return the phones. I was charged $50.00 express fee for the one delivery. I agreed to take one of the new phones to upgrade. I was told that the $50.00 express charge would not be credited.
I am extremely frustrated...The only reason I upgraded was because of inaccurate information from your tech.
I would like to have a credit to my account for the $50.00.
19
Dec
Posted by Anonymous
No problems - I love Consumer Cellular. I just wanted to let you know that in your commercial with the guy in the orange sweater (he climbs the ladder, talks to Danae, squats in Finance, etc.)...
At the very end, in the long version of the commercial, he enters the big room from the right while in the shortened version, he enters the big room from the left.
I'll bet nobody else has noticed this, but I did. See, someone actually watches these commercials!
15
Apr
Posted by Sheryl
I need to contact Consumer Cellular via email, and the email address on this website does not work There is no email address that I can find that works. The online chat for Consumer Cellular is not working even though they are open. I used my landline and never got to a person and was on hold for 25 minutes until they hung up on me. I can't even contact them to let them know their service isn't working. I just need some help with my phone, and there is no way to contact them. I love Consumer Cellular and they have had excellent customer service for several years, but this is very frustrating!!!
27
Jan
Posted by Laura
Just to let you know I am not paying my bill on the 28th you guys promised me that I could pay the $70 I owed you for the phone in monthly installments I looked on my bill today and you are charging me $105 I am not paying that $105.00 I am min
disputing $70 off of that and I am fighting it from my bank the supervisor told me I could pay off that $70 in two or three monthly installments which would be no problem I will pay you the $33 I owe you for the bill but that's it. I am calling my bank tomorrow and disputing the charge you lied to me. I was on the phone with you people for over 300 hours for two phones that never worked even after I took them out of the box nobody could ever hear me unless I was on speaker. When I looked at the bill I almost had a heart attack I live on $650 a month. This month I had to buy a $200 phone because yours are so messed up I had to get a new phone company which I had to pay for up front I am not paying you $150 I only have $185 in my bank account and that has to last me to January 19th I am calling my bank tomorrow and disputing the charge you better give me a call first thing in the morning it's 224-288-8094 and I better hear from you or I'm going to file a lawsuit against you.you lied to me if I see that money out of my account I am fighting the whole bill I won't even pay you the $33 I owe you you guys treated me like dirt all you kept trying to do was fix the phones and they never got fixed then you sent me another phone I open the box and nobody could hear me again. I am sick and tired of you lying to me you told me I could pay it in two or three monthly installments plus you just took $10 out of my bank account three days ago I don't even know what that was for. I want to know what that was for and I want to know why you're not keeping your promise to me. I am going to tell all my friends do not get to Consumer Cellular you guys are the worst company I ever had to work with in my life you better take that bill off my phone bill I will pay you $33 and that's it next month I will send you another $25 and the month after that I will send you another $25 you already took 10 from me so now I only owe you $60 and the gentleman supervisor I talked to said it would be no problem for you guys to monthly bill me for the cost of the phone as far as I know I only owe you like $70 but now I only owe you 60 because it took $10 out of my account the other day I don't know why but I'm assuming that's why you did it. I'll be expecting a call from you as soon as you open tomorrow morning. I am not going through this b******* with you again it was hell working with you people all you kept trying to do was troubleshoot the phone and nothing worked 100 days I was on the phone with you and at least 600 hours. And I had both phones for under 6 months combined you do the math I shouldn't even have to pay you for that phone. You better call me tomorrow morning because the first thing I'm doing is calling my bank and disputing the charge.
12
Jan
08
Mar
06
Dec
Posted by Anonymous
Consumer cellular told us we could try their service free for 30 days and that there would be no charge if we were not satisfied with the service. Unfortunately we were not able to get good service where we live so we cancelled after 6 days. They charged us for a month of service. They also sent us the wrong SIM cards originally so we had to go buy our own. We were told they would reimburse us for the cards even if we did not stay with their company. They now refuse to reimburse us. Very disappointing from what used to be a good company.
13
Nov
Posted by Anonymous
Why isn't your Consumer Cellular service monitoring your e-mails from your customers signed up for your international service?
I'm emailing all three of these email addresses at Consumer Cellular in hopes of reaching a human being who will return my calls and emails regarding the failure of your service to connect me with numbers in the States and in other countries.
Your FAQ screens are no help at all regarding this matter. Nor was T-Mobile, but at least they linked me by phone to your 888 phone number. Only for me to be told by a your automated message that your office was closed and I should call you during your open hours.
If you're offering an international service to your customers, you should have a way for us to reach you 24-7, both by phone AND by email.
At this point I want to talk to a human being at Consumer Cellular who will make my calls to Lufthansa for me.
04
Oct
15
Mar
Posted by Huh? What's that?
We are thinking about switching phone svc,we've been with Sprint for years - happy with it, though it is pricey. BUT - the STOLE from us - a large amt of money, to pay a young -NOT immediate family members bill.We were not co-signers. However, when I try to ask consimer's site about availability and price of a "hot spot", there is no response. I wish to communicate only via email,NOT to "chat" at this time.
04
Mar
Posted by Pamela
Greetings, having a major problem with my phone. I can not call out nor can I receive calls. I was on hold twice starting at the 100 position. After waiting and texting back and forth I still can not use my phone. I do not have a land line. I live alone. In need of some serious help.
15
May
03
Mar
Posted by Ky Joe
I love my CC, but your begenning to fall behind compareing to other companies, you have no unlimited data plan, the newer phones you seem to be the last company to get them cant never get a rep on the phone any more without waiting forever or have to get a call back, your a great co but falling behind, and i bet youl give me excuses instead of fixing the problems catch up Guy's ...Ky Joe.
03
Mar
Posted by Ky Joe
I temporary have no wifi so my data has reached its max, and your now charging me the 5 dollars for each gig i go over thats fine but your charging me for something i dont get, you slowed my data down and my music, vidios, movies dont work, they all keep starting and stopping, can't charge your customers for something that dont work, you cant have it both ways, either turn it off so i dont get billed for it or keep it going and inform me that im getting charged a fee for my overages, but paying for something that dont work is taking advantage of your loyal customers, ill pay the 5 dollars no problem just dont screw it up were it dont work ok, fix this or your customers will go elsewere so we will get what we pay for. Thanks Joe.
01
Feb
Posted by Anonymous
I was calling my pharmacist to find out when I could pick up my medicine. but my phone call was re routed. to Consumer Cellular which told me that there was some irregularities on my bills. I waited for 25 minutes for a "friendly service Repersentive"" to answer this rerouted call. Finally I got a repersenitive and she informed me that i owed $54.44 on a bill who was disputed back in November 10 2017. A $25.00 late fee was added to the bill. I checked my receipts and bank statements and I saw that i had charge the November bill to Dillard's American Express and it had been cashed to my statement. So I asked to speak to Billings and got Andre. He informed me that the November bill was disputed and that i now owed $54/44 and can use the phone to Call Dillards until I charged the $54.44. so I charged that amount to my credit card and was able to finally call Dillards that explained that since I was given an new credit card, they had cancelled the check to Consumer Cellular. They were the one who had disputed that check. So now I am finally being told almost four months later that my check did not reach them and an added $25,00 was added and before I could use my phone, I had to charge that amount. Consumer cellular has kept me on the phone for three hours,Disconnected three times and am still waiting to get a hold of Andre in billings to explained what happened with American Express. Its would have been helpful if I had been told before now that my check was disputed after four months and my phone made useless until $54.00 was paid.
Dillards is sending me the check that I had paid and so I will come out the same,except for the $25.00 late fee which I had no notice of. Theres something terribly wrong with your phone system and not noticfing me of a problem four months earlier.
it doesn't speak well of Consumer cellular.
25
Jan
Posted by Customer review
highly disappointing for the set up of my phone. 8 hour set up. Representative closed my old account with Verizon before setting up my new phone with cellular. when we got disconnected I could not call back the cellular company because I did not have a phone. the old phone with Verizon was closed, the new phone with cellular was not on yet. I had to borrow a neighbors phone. which was inconvenient for both of us. 2nd complaint. I was never able to transfer my contacts. got an appointment with TARGET the phone tech was not there. I had to go further away to find another Target store, again to find out that they did not know how to make transfers.
02
Jan
Posted by Anonymous
Un-freaking-believable!! I closed out my SPRINT account on December 15th and came to CC. My husband's phone works fine... but 2 phones, 13 tech's, and 2 resets of MY phone...I still cannot receive a call. The newest resolution (after wiping my phone clean) is I need to wait until I return from vacation in a week and let you try again. HOW did you EVER get a #1 customer Rating with J.D. Powers...I have now lost all faith with them as well.
18
Dec
06
Dec
Posted by rhight35
Support se4vice is poor. Besides taking forever to get to talk to a support tech she was unable to resolve my problem installing "Hotspot". Due to my lack of computer skills I employed a computer consultant who, after spending thirty minutes with a second tech, it was resolved that the device was..."defective. Get a replacement device! Guess what...after forty minutes of phone time..."Sim Card" is the wrong one. It was readily apparent that my tech was better qualified than the Consumer techs...three of them...in resolving the issue
11
Nov
Posted by Anonymous
3 calls this morning Nov 11 to try to use the DORO I'have had for 10 days... first I had to wait to get another sim card, then I was told that I HAD TO WAIT 24 HOURS for the ATT system to transfer to another system...I keep calling to hear the same message any time of day 'EXPERIENCING HIGH VOLUME OF CALLS'NO ONE EVER GETS BACK IN TOUCH WITH ME WHAT CAN I DO/
07
Aug
Posted by Nancy Kelly
I called all day Friday left 3 requests for call back. Waited all day no call also waited on hold 30 minutes, no answer hung up, needed information immediately. Very disappointed and aggravated with your device. Called this a.m. got same message. I need a call back today. I am wasting my valuable time it's time for me to change carriers!
