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On January 12, 2024, I contacted CC because my phones were in "SOS". After trying various fixes, I was told by CC tech rep that my phones were obsolete and I needed to upgrade them both.
I agreed, I was told that it would be $25.00 express fee. My phones began working the next day and I called Customer Service to return the phones. I was charged $50.00 express fee for the one delivery. I agreed to take one of the new phones to upgrade. I was told that the $50.00 express charge would not be credited.
I am extremely frustrated...The only reason I upgraded was because of inaccurate information from your tech.
I would like to have a credit to my account for the $50.00.


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