Posted by Anonymous
Claims about being ranked highest in customer service must be a mistake. For over 5 days have been trying to get a phone issue resolved. Over six people have given instruction on how to fix phone problem and none have worked. Had to be on hold for over 20 minutes just to get a supervisor who told me she was 75% certain her fix would work. Didn't work. Would not give me her return phone number but said she would call back in 1-2 hours to check on the fix. Why can't anyone figure out the real problem instead of guessing and providing a "reboot the phone" fix. This has been a nightmare! They don't have anyone who truly can "listen" to the chain of events that transpired, and then logically troubleshoot to come up with a sound answer and fix. We have tried so many things already--just FIX THE PROBLEM. Give me to someone that knows and stop guessing!! I don't blame this on those having to take the calls. I blame management for their customer service model. They do not have correct protocols in place for escalation, and do not have the right people trouble-shooting and fixing. Where is it we fill out that customer service survey? The results are definitely not accurate.