Dominion Power customer service

Find contact information for Dominion Power customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Dominion Power customer service news.

How to reach a live person:
- Press 0 when recording begins
  Keep pressing "#" until transferred
Hours of Operation:
- Mon-Fri: 7am-7pm
  Sat: 9am-1pm
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www.dom.com
Description:
- TDD - 800-291-7745

User Reviews

Oct

Posted by Anonymous

on 10/13/18 at 5:17AM

Dominion Power needs to update their outage information system. We have been without power since 11:30pm on 10/11/18. Status has been the same: see below:

Customers Out:
795
Estimated Time of Restoration:
Pending Investigation
Outage Cause:
Storm
Crew Status:
Dispatched
Work Request #:
32056996
This is incorrect and misleading.
I am contacting social media and the BBB.

Jan

Posted by Anonymous

on 1/23/17 at 8:15AM

Dominion powers home warrenty program with its product and services is awful. ITS A RIP OFF AND I HAVE NOW CONTACTED CHANNEL 7 ON YOUR SIDE AND THEY ARE VERY INTERESTED IN THIS STORY. I have wasted enough time trying to take regular dominion chanels. DOMINION IS WEFUL. i will fully call out dominion. GET READY !!!!!!!!!!!!!!!

May

Posted by Anonymous

on 5/3/16 at 7:14AM

I have called and can't get anyone to talk to. I need to talk to a person please.

Jan

Posted by Anonymous

on 1/15/16 at 9:27AM

Today, January 15, a helicopter hovered for a long time right above the trees by our house and then our neighbors.Why, is Dominion Power going to build the power lines here and not across the river??? How can they possibly build one more power line here and is that the reason why they "without notifying the home-owners of this" chopped down trees on our properties?? Something really smells bad here. How cost-effective could this possibly be to build that power-line here and not across the river? It makes absolutely no sense at all to do this just because a few spoiled Kingsmill residents oppose the lines going across the river.

Nov

Posted by Tina

on 11/14/15 at 5:14AM

Requested power to be turned off on the 13th. Checked acct online and it was scheduled properly.. tried to call on the 14th to see why it was still on but it was Saturday so they were closed. Never recieved any calls to say there was any issue... NOT HAPPY

View all 24 Dominion Power customer service reviews »

Dominion Power customer service

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User Reviews

Oct

Posted by Anonymous

Jan

Posted by Anonymous

May

Posted by Anonymous

Jan

Posted by Anonymous

Nov

Posted by Tina

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