Flag Consumer Cellular Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Just to let you know I am not paying my bill on the 28th you guys promised me that I could pay the $70 I owed you for the phone in monthly installments I looked on my bill today and you are charging me $105 I am not paying that $105.00 I am min
disputing $70 off of that and I am fighting it from my bank the supervisor told me I could pay off that $70 in two or three monthly installments which would be no problem I will pay you the $33 I owe you for the bill but that's it. I am calling my bank tomorrow and disputing the charge you lied to me. I was on the phone with you people for over 300 hours for two phones that never worked even after I took them out of the box nobody could ever hear me unless I was on speaker. When I looked at the bill I almost had a heart attack I live on $650 a month. This month I had to buy a $200 phone because yours are so messed up I had to get a new phone company which I had to pay for up front I am not paying you $150 I only have $185 in my bank account and that has to last me to January 19th I am calling my bank tomorrow and disputing the charge you better give me a call first thing in the morning it's 224-288-8094 and I better hear from you or I'm going to file a lawsuit against you.you lied to me if I see that money out of my account I am fighting the whole bill I won't even pay you the $33 I owe you you guys treated me like dirt all you kept trying to do was fix the phones and they never got fixed then you sent me another phone I open the box and nobody could hear me again. I am sick and tired of you lying to me you told me I could pay it in two or three monthly installments plus you just took $10 out of my bank account three days ago I don't even know what that was for. I want to know what that was for and I want to know why you're not keeping your promise to me. I am going to tell all my friends do not get to Consumer Cellular you guys are the worst company I ever had to work with in my life you better take that bill off my phone bill I will pay you $33 and that's it next month I will send you another $25 and the month after that I will send you another $25 you already took 10 from me so now I only owe you $60 and the gentleman supervisor I talked to said it would be no problem for you guys to monthly bill me for the cost of the phone as far as I know I only owe you like $70 but now I only owe you 60 because it took $10 out of my account the other day I don't know why but I'm assuming that's why you did it. I'll be expecting a call from you as soon as you open tomorrow morning. I am not going through this b******* with you again it was hell working with you people all you kept trying to do was troubleshoot the phone and nothing worked 100 days I was on the phone with you and at least 600 hours. And I had both phones for under 6 months combined you do the math I shouldn't even have to pay you for that phone. You better call me tomorrow morning because the first thing I'm doing is calling my bank and disputing the charge.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video