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Support se4vice is poor. Besides taking forever to get to talk to a support tech she was unable to resolve my problem installing "Hotspot". Due to my lack of computer skills I employed a computer consultant who, after spending thirty minutes with a second tech, it was resolved that the device was..."defective. Get a replacement device! Guess what...after forty minutes of phone time..."Sim Card" is the wrong one. It was readily apparent that my tech was better qualified than the Consumer techs...three of them...in resolving the issue


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